Companies wanting to fully capitalize on AI to build better customer interactions must first build a robust customer data ...

Customer experience will be replaced with the higher concept we called, The Human Experience. CEOs of AARP, Audien, Xerox, ...

For sales organizations, it is critical to secure customer data and data about sales activities, not just from outside ...

How Does AI Contribute to Data-Driven Decision-Making in Startups? In the fast-paced world of startups, leveraging AI for ...

Honasa Consumer Ltd., the newly listed parent of India’s personal-care brand Mamaearth, is taking on global giants in the ...

Customer service is in a state of flux, says Linda Saunders, salesforce director solutions engineering Africa at Salesforce.

This article explores three key strategies frontline teams can employ to enhance customer experiences and drive customer ...

Matt Ryan explores what financial institutions can learn from the retail sector to enhance customer engagement ...

GPT-Trainer launches an LLM-native AI chatbot framework for no/low-code users, enhancing business operations and customer service.BOSTON, ...

A GM customer has recently filed a lawsuit against the American carmaker, accusing it of collecting and sharing his data ...

Microsoft is due to report March quarter earnings after the close of trading on Thursday, and you can be sure that the focus ...

TV18, Nitin Rakesh, MD & CEO, and Manish Dugar, CFO of Mphasis, discussed the company's momentum in securing deals and its ...