The video shows Army veteran Dennis Magnasco trying to schedule a doctor’s appointment at his local VA hospital in Bedford, Massachusetts. But a nearly five-minute phone call became a maddening stream ...
The video shows Army veteran Dennis Magnasco trying to schedule a doctor’s appointment at his local VA hospital in Bedford, Massachusetts. But a nearly five-minute phone call became a maddening stream ...
"We should be measuring the veterans' satisfaction. I mean, what really counts is how does the veteran feel about their encounter with the VA," McDonald said to reporters at a breakfast hosted by the ...