Rewards
Frequently Asked Questions
Top questions
Earning with Bing Rewards
Your Bing Rewards Account
Redemptions
Bing Rewards Status
Bing Rewards on MSN
Bing Bar & Bing Rewards
Bing in the Classroom
Troubleshooting for users accessing Bing Rewards via the Bing bar
Troubleshooting for users accessing Bing Rewards through Bing
Rewards on Windows Phone 8 and 8.1
Top questions
What is Bing Rewards and how does it work?
Bing Rewards gives you opportunities to earn credits redeemable for rewards. Rewards offers may include earning credits for searching on Bing, or trying out new Bing features. Bing Rewards is offered in addition to the Bing search services available to users. Get Started.
How do I get started?
There are three ways to join and get started with Bing Rewards:

On your PC, in a web browser (Internet Explorer 7 or later, or the latest version of Firefox, Chrome or Safari), join Bing Rewards by signing up with a Microsoft account or Facebook ID. After you've signed up, you’ll start earning credits. Use the Bing Rewards credit counter, in the top-right corner of any Bing.com page, to see your credit balance. Get Started

Or:

Download the Bing Bar on your PC. When you use the Bing Bar to search you earn credits. The Bing Rewards credit counter on the Bing Bar shows you how many credits you've earned. Get Started

Or:

On your mobile device, go to http://www.bing.com/explore/rewards using your iOS, Android, or Windows Phone (coming soon) default web browser and sign up with your Microsoft or Facebook account. You’ll earn credits when you use Bing to search the web on your device.
Are there any age restrictions to signing up?
You must be 13 or older to sign up for the Bing Rewards program. Check your Microsoft or Facebook account details and make sure your birthdate and age are correct
What info is needed to sign up for Bing Rewards?
To sign up for Bing Rewards you need to use either a Microsoft account or Facebook ID. Information related to your participation in Bing Rewards, including the number of searches you do, is stored in connection with the ID you sign up with.

You must also provide your true first and last name, complete and accurate mailing address (PO Boxes are not accepted), working phone number, and email address.
Will my existing Microsoft account or Facebook ID work with Bing Rewards?
Yes, you can use your existing Microsoft account or Facebook ID to sign up for Bing Rewards.
What is the Bing Rewards credit counter and where can I find it?
The Bing Rewards credit counter keeps track of how many credits you have and can be found:
  • On the web. You’ll find your credit counter in the top-right corner on www.bing.com and any other pages on Bing
  • On the Bing Bar. Look for the button with the Bing Rewards ribbon, which you can also click to see your available rewards offers
  • On a mobile device. You’ll find your credit counter on your dashboard after signing in at bing.com/rewards.
Do I need to buy anything to join Bing Rewards?
No, you don't need to buy anything and there are no hidden fees.
How do I redeem my credits for rewards?
As soon as you've accumulated enough credits, simply go to Redeem, choose your reward, and complete the checkout process.
I've ordered a reward. How and when do I receive it?
Rewards will be sent to the e-mail address you confirmed when you placed your order. Provided the order is in accordance with the Terms of Use, your reward will usually be delivered within 24 hours unless it requires further review. If you have a question about your order, contact us.
Who can I contact if I have questions or want more information?
If you were unable to find your answer, submit your question to our Customer Support team.
Where can I leave suggestions to make Bing Rewards better?
We welcome your suggestions and feedback! Please submit feedback here.
Earning with Bing Rewards
How do I earn credits?
Earn credits toward rewards by searching with Bing as well as taking advantage of offers which help you discover the many ways Bing can help you get things done. Check your offers to see the number of credits you can earn by searching Bing and for information on all the other ways you can earn. Search and take advantage of offers each day to maximize the credits you earn.

Find your offers in these locations:
  • Bing Rewards Dashboard on your PC and mobile device
  • On bing.com, to the left of your credit counter, click the notification center icon to view today’s offers.
  • On the Bing Bar, click on the credit counter button to see your offers.
How do I know I'm getting credits toward rewards?
Your Bing Rewards credit counter will increase as you search and when you take advantage of offers that earn you credits.
Can I earn credits with the Bing Bar?
Yes, you can earn credits through the Bing Bar; however it is not a requirement. You can also participate through the web on Bing. You may use Bing Rewards on Internet Explorer 7 or later or the latest version of Firefox, Chrome, or Safari. After you've signed up, your credits will be tracked in the Bing Rewards credit counter in the top-right corner of any bing.com page. Get Started.
Why did the Bing Rewards credit counter stop counting?
Your Bing Rewards credit counter may have stopped counting if you've reached your credit earning maximum (if applicable), or if your browser is in InPrivate mode in Internet Explorer or an equivalent mode in another browser where it doesn’t collect information. For more info, learn about How to turn off InPrivate mode in Internet Explorer.

If you are participating in Bing Rewards on bing.com and are signed in, your credit counter may have been turned off. Click on the credit counter in the top-right corner of any bing.com page, and then click Turn on.

If you need further assistance, please contact us.
How many rewards can I earn?
Microsoft may limit the quantity of credits or rewards per person or per household. Any limits on rewards per person or per household will be reflected in the Redemption Center.
Can I earn credits for any Bing searches?
Provided that you have an offer to earn credits for searching on Bing, you can earn credits for Bing searches with these exceptions:
Can I earn credits by referring my friends to Bing Rewards?
Check how many credits you can earn for referring your friends by visiting the Dashboard page. Click on the offer or visit bing.com/rewards/share to learn about earning credits and any associated conditions.
My friend signed up to Bing Rewards. Why didn’t I earn credits for the referral?
Your friend must sign up during the offer period via the link you shared with your friend and meet any other conditions of the offer. If you haven't reached your maximum number of referrals, your account will be credited within 24 hours.

If the offer expires, your friend will have 30 days to sign-up in order for your account to be credited.
Am I eligible to join Bing Rewards if I am not a U.S. resident?
No, only U.S. residents (50 U.S. States and D.C.) are eligible to join Bing Rewards.
Why doesn't my Bing Rewards credit balance increase when I search?
You may be part of a Bing Rewards limited-time trial and need to sign in to the full program:
  • If you have a Bing Rewards account, sign in to your account to exit the trial and return to the full program.
  • If you don't have a Bing Rewards account and want to continue earning credits, join Bing Rewards. Your trial credit balance can only be transferred to your account if you sign-up within the trial experience.
My credit balance doesn't look right. How do I verify that it's correct?
Sign out of Bing Rewards, and then sign back in with the Microsoft account or Facebook ID that you used to sign up for Bing Rewards. If the credit balance still doesn’t look right, please contact Customer Support.
Why doesn’t my Bing Rewards credit counter appear in the top right corner?
Your Rewards credit counter may not be showing up because:
  • You’ve recently cleared your cookies. Please sign in to Bing Rewards using the Microsoft account or Facebook ID that you used to sign up for Bing Rewards. Your Rewards credit counter should appear.
  • You’re using Internet Explorer 7 or later and you have the Bing Bar installed on your PC. If you would like to participate in Bing Rewards through the web, you must uninstall or disable the Bing Bar. If you would like to participate in Bing Rewards through the Bing Bar, get started here.
How do I stop earning credits or turn off the credit counter?
  • To stop earning credits, click the Bing Rewards credit counter, and then click Turn off.
  • To sign out of Bing Rewards, click the Bing Rewards credit counter, and then Sign out next to your account. You can also sign out by clearing your browser’s cookies.
Your Bing Rewards Account
What do I need to create a Bing Rewards account?
There are two ways to sign up and use Bing Rewards. You can choose to sign up with either a Microsoft account or your Facebook ID. Information related to your participation in Bing Rewards, including the number of searches you do, is stored in connection with the ID you sign up with.

You must also provide your true first and last name, complete and accurate mailing address (PO Boxes are not accepted), working phone number and email address.
Will my existing Microsoft account or Facebook ID work with this program?
Yes, you can use your existing Microsoft account or Facebook ID to sign up for Bing Rewards.
I previously signed up to Bing Rewards with my Microsoft account. Can I use my Facebook ID instead?
In order to use your Facebook ID instead, you will need to opt out of the Bing Rewards account associated with your Microsoft account and open a new Bing Rewards account with your Facebook ID. Note that you are permitted to have only one Bing Rewards account, per the Bing Rewards Terms of Use.

If you have a balance remaining in your existing Bing Rewards account, you will not be able to transfer those credits over. In addition, if you have achieved a Bing Rewards status, that status will not be transferred to a new account. We encourage you to first redeem your credits for rewards in the redemption center before closing your account. You can access the redemption center here.

To opt out of your Bing Rewards account, click here. Once you have opted out of your old account, open your new Bing Rewards account using your Facebook ID by completing the sign up process.
What happens if I signed up to Bing Rewards with a Facebook ID and I close or Facebook closes my account?
If your Facebook ID is closed for any reason, you will no longer be able to participate in Bing Rewards with that account.
I have a Rewards account that I opened with my Microsoft account, but I signed up again with my Facebook ID. How do I go back to my original rewards account?
First you need to opt out of the Bing rewards account you created with your Facebook ID by following the steps here. Note that you are permitted to have only one Bing Rewards account, per the Bing Rewards Terms of Use. Once you have closed that account, login to Bing with your Microsoft account to continue earning in your original Bing rewards account.
Will Microsoft share my information with third parties?
No, we won’t share, lease or rent your information to third parties. To see how Microsoft uses and protects the information you provide, please see the Microsoft Online Privacy Statement.
How do I stop participating in Bing Rewards?
What would you like to do?
  • If you’re using Bing Rewards through the Bing Bar and you want to stop participating on this computer only please click here.
  • To stop participating in Bing Rewards entirely click here.
I received a message that there has been a fatal error in my Bing Rewards credit counter and that my participation has been suspended. What do I do?
A fatal error has occurred with your Bing Rewards credit counter and your participation in Bing Rewards, including earning of credits, has been suspended. Please contact customer support to continue your participation in Bing Rewards.
How do I get my Bing Rewards account out of "trial" mode? How do I return to the full program?
Sign in to your account to exit the trial and return to the full program.
Redemptions
How do I redeem my credits for rewards?
As soon as you've accumulated enough credits, simply go to Redeem, choose your reward, and complete the checkout process.
I've ordered a reward. How and when do I receive it?
Rewards will be sent to the e-mail address you confirmed when you placed your order. Provided the order is in accordance with the Terms of Use, your reward will usually be delivered within 24 hours unless it requires further review. If you have a question about your order, contact us.
I redeemed credits for a sweepstakes entry. How do I know if I won?
A link to the terms and conditions for the sweepstakes, including how and when winners will be notified, can be found on the product description page for the sweepstakes items in the Bing Rewards redemption center. After we notify the winners directly, we will post their names on the winners page.
I recently completed a redemption. How do I check the status of my order?
To check your order status, you can view your account statement. If you've got any further questions, please don't hesitate to contact our customer support team.
Can I return or exchange my reward?
Unfortunately, all redemptions are final after you confirm your order.
Why does it say I’m under age 13?
If you are seeing this error, then your Microsoft account may have your birthday recorded incorrectly. Please visit http://account.live.com to correct this error.
Why does it say my phone number is not valid?
The account settings can incorrectly display this error if you submit your phone number in an unexpected format. The account settings expect to see your phone number in the format (123) 4567890.
When will my selected non-profit organization receive the donation?
Once your donation is processed and determined to be in compliance with Bing Rewards Terms of Use, Microsoft will make at least a quarterly donation to the non-profit organization you have selected on your behalf. The amount of Microsoft's donation will be the total contributed by the entire community of people contributing to that organization, including yourself.
Bing Rewards Status
What are the Bing Rewards status levels?
The program has three status levels. All new users start out with Member status. By completing the requirements for other levels, members can also progress to Silver or Gold status and reap the corresponding benefits.
How can I check my current status level?
Check on your Dashboard, Bing Rewards credit counter or go to www.bing.com/rewards/levels
How do I achieve Silver and Gold Status and what are the benefits?
For the latest benefits and requirements for Silver and Gold status information please check the Status page www.bing.com/rewards/levels
What are my "Lifetime credits" and what's the difference between these and my available credits?
Your lifetime credits are the total number of credits that you've earned since joining the program. Your available credits are the number of credits you can redeem for rewards.
When will I receive my one-time bonus for achieving Silver status?
Your account will be credited automatically upon completion of all the requirements for Silver status.
Can I lose my Silver status?
Once gained, silver status cannot be lost. However, please note that it's not transferable to a new account. If for some reason you need to close your account and later rejoin the program, you'll start out at Member level.
Can I lose my Gold status?
One of the requirements of Gold status is completing a minimum number of searches per month. (To find out what the current requirement is, please see the Status page). In the event you don't meet this minimum in the space of a calendar month, you will lose your Gold status at the end of that month and move back to Silver status. However, as soon as you meet that minimum number of searches during the month, you will regain your Gold status.
Which searches count towards my monthly Gold threshold?
Bing Rewards on MSN
How does Bing Rewards work with MSN?
There are several ways to earn Bing Rewards credits on MSN:
  • When you search the web with Bing on MSN your queries automatically count toward your daily Search and Earn offer.
  • Check your Bing Rewards credit counter for opportunities to earn credits for offers that will help you explore and learn more about MSN. Occasionally, we may make offers available exclusively through your counter on msn.com.
Where can I find offers for MSN?
You can find any MSN offers currently available in the Bing Rewards credit counter on bing.com or on msn.com. Occasionally, we may make offers available exclusively through your counter on msn.com.
Bing Bar & Bing Rewards
What does the Bing Rewards credit counter in my Bing Bar do?
The Bing Rewards credit counter collects information about your interaction with Bing and different search engines including the number of web searches you do each day, the types of searches you complete (such as for news or images), and the number of search ads you click on. The information collected includes your system configuration and IP address, and we may collect and store a non-identifiable form of your searches in connection with your Bing Rewards account to assist in the prevention of fraud. This information is collected and stored in connection with your Microsoft account for up to 15 months. Bing Rewards may use the data collected through the Bing Rewards credit counter, your redemption center activity, and information collected and associated with your Microsoft account to customize your Bing Rewards experience.
Will Bing Rewards work on my computer and browser?
If you're using Bing Rewards through the Bing Bar, the system requirements are as follows:
  • Windows 8, Windows 7, Windows Vista, or Windows XP with Service Pack 3 (SP3)
  • Internet Explorer 7.0 or later

If you're using Bing Rewards through the web on Bing, you may use Bing Rewards on Internet Explorer 7 or later and the latest versions of Firefox, Chrome and Safari.
When participating in Bing Rewards using the Bing Bar, can I participate on more than one computer?
Yes, you may participate in Bing Rewards on multiple computers (for example, you may participate on both your home computer and office computer). Learn how to get started on your second computer. (Note: If a daily maximum applies to an offer, you will be awarded the combined total from multiple computers, up to the daily allowable maximum.)

Note: When participating in Bing Rewards through the web on Bing (see How do I get started), you can participate on any computer that meets the browser requirements by logging into Bing Rewards.
Can two people participating in Bing Rewards using the Bing Bar earn credits on the same computer?
The Bing Bar can only be registered with one Bing Rewards account per computer, so two users cannot use the Bing Bar on the same computer to earn credits for their Bing Rewards accounts.

Note: When participating in Bing Rewards through the web on Bing (see How do I get started), two or more people can participate on the same computer, so long as it meets the browser requirements, and they ensure that they log in before using Bing.
Bing in the Classroom
How do I donate my credits towards a Surface with Type Cover for a particular school?
If you have at least 50 credits, go to Bing Rewards redemption center and select either the 50 or 500 credit Bing in the Classroom reward. On the reward description page, enter your school’s 5 digit ZIP Code, select the school name, and then click Donate.
What if my school isn’t on the list?
We get our list of K-12 public and private schools from the NCES. If the school you’re looking for is on this list, but not appearing in Bing Rewards, then contact Bing Rewards Support.
How many credits has my school earned?
Find your school at www.bing.com/findyourschool to see how many credits have been donated to your school, how many Surfaces your school has earned, and how close your school is to earning its next Surface.
How many credits does my school need in order to qualify for a Surface?
A school needs 30,000 Rewards credits to get 1 Surface with Type Cover.
When will my school’s Surface be sent?
We will ship the Surface with Type Cover within 2 months of your school earning 30,000 credits.
It’s been more than 2 months since my school qualified for a Surface, but we haven’t received it yet. Where is it?
Please contact Bing Rewards Support.
Can I donate less than 50 credits to my school?
No, the minimum donation is 50 credits.
How does my school get the ad-free version of Bing with enhanced privacy protections?
Go to Bing in the Classroom to learn more about the program.
My school doesn't want to receive Surface bundles. Can we opt out of this part of the Bing in the Classroom program so that our school is not listed?
If you're the school administrator, contact Bing Rewards Support for help opting out.
Troubleshooting for users accessing Bing Rewards via the Bing bar
Why can't I install the Bing Bar?
Contact support if you're having problems installing the Bing Bar.
What if I have problems with the Bing Bar?
Contact support if you're experiencing issues using the Bing Bar with the Rewards program.
How do I turn off InPrivate mode in Internet Explorer?
To sign up to receive credits in Bing Rewards, your browser must not be in the InPrivate mode in Internet Explorer. To turn off InPrivate mode follow the steps below:
  • Close your browser
  • Open your browser without enabling InPrivate mode
How do I enable the Bing Bar in my browser?
To enable the Bing Bar in your browser:

For Internet Explorer 7 and 8:
  1. In the upper right corner, click Tools Tools
  2. Click Toolbars.
  3. From the expanded list for Toolbars, make sure that Bing Bar is checked.


enable Bing Bar for IE7 and 8

For Internet Explorer 9,10 and 11:
  1. In the upper right corner, click Tools Tools
  2. Click Manage add-ons.
  3. Click Toolbars and Extensions.
  4. Make sure that the status of Bing Bar is listed as "Enabled". If not, click Enable.


Why is the Bing Bar not showing in my browser?
Sometimes, other software installed on your computer can disable toolbars in your browser. Make sure the toolbar is enabled in your browser. See the How do I enable the Bing Bar in my browser? If you’re still having trouble, download the Bing Bar again. Contact support if you're having problems installing the Bing Bar.
How do I uninstall the Bing Bar?
You may uninstall the Bing Bar at any time. However, you will no longer be able to earn credits through the Bing Bar. If you would like to stop participating in the Bing Rewards see the topic: How do I stop participating in the program?

To uninstall the Bing Bar if you use Windows XP:

  • Go to Start, Control Panel, and select Add/Remove Programs or Uninstall a Program
  • Find the Bing Bar
  • Click Remove or Uninstall

To uninstall the Bing Bar if you use Vista or Windows 7:

  • Go to Start, Control Panel, and select Uninstall a Program
  • Find the Bing Bar
  • Click Remove or Uninstall

To uninstall the Bing Bar if you use Windows 8:

  • Go to your Control Panel, and select Uninstall a Program
  • Find the Bing Bar
  • Click Remove or Uninstall
Why do I get this error message 'There was an error retrieving the latest data…'?
When using the Bing Bar and you see this error message, try the following:
  1. Download and install the latest version of the Bing Bar. You can always find the latest Bing Bar at www.bing.com/rewards. Do NOT install from http://download.live.com as these installers are frequently superseded by the versions found at www.bing.com/rewards
  2. Click the Rewards button in the toolbar again. This will try to retrieve your Rewards account data once again.
  3. Check your network connections. You need to be connected to the internet in order for us to retrieve data regarding your Rewards account.
  4. Check that your Bing market is set to United States. To check this, visit www.bing.com and verify that the market specified in the top right is set to ‘United States’ or a city, state in the United States. If not, click on this and set your country/region to ‘United States – English’.
Why am I seeing a red exclamation (!) where my Bing Rewards credits used to be?
To continue to participate in Bing Rewards you need to sign the new TOU by clicking on the link provided on the toolbar or by going to : bing.com/account.
Troubleshooting for users accessing Bing Rewards through Bing
How come my Rewards credit counter is not showing up in the top right of the Bing.com header?
There are two reasons your Rewards credit counter may not be showing up:
  • You have recently cleared your cookies. Please sign in to Bing using your Microsoft account that you used to sign up for Bing Rewards. Your Rewards credit counter should re-appear.
  • You are using Internet Explorer 7 or higher and you currently have the Bing Bar installed on your browser. If you would like to participate in Bing Rewards through the web on Bing, you must uninstall or disable the Bing Bar. If you would like to participate in Bing Rewards through the Bing Bar, get started here.
Why is my Rewards credit counter still visible when I sign out of Microsoft account on Bing?
  • If you would like to stop earning credits, click the Rewards credit counter and then click the “Turn Off” link.
  • If you would like to sign out of Bing Rewards, clear your cookies by going to your browser options.
Why aren't my Bing Rewards credits showing up in my counter?
Sign in to Bing with the either the Microsoft account or Facebook ID that you used to sign up for Rewards to see your credit balance and new offers to earn credits. If you are still having trouble submit your question to our Customer Support team.
Rewards on Windows Phone 8 and 8.1
On Windows Phone 8.1, how can I earn credits for searching on Bing?
  • If the Microsoft account connected with your phone is the same one you use to sign in to Bing Rewards, then you’re probably already earning credits when you search on your phone. How to tell if you’re earning credits.
  • To connect your phone to your Microsoft account, go to Settings, tap email+accounts and then tap add an account. Add the Microsoft account you use to sign in to your Bing Rewards account.
I sign in to Bing Rewards with a Facebook account. How can I earn credits for searching on Bing on my Windows Phone 8.1?
You need to connect Cortana with your Facebook account. In the App list, tap Settings, swipe over to applications, and then tap Cortana. Tap sign in to Facebook and sign in with the Facebook account that you use to sign in to your Bing Rewards account.
I use different Microsoft accounts for Windows Phone and Bing Rewards. What should I do?
Go to the Redemption center and redeem your credits. After you receive your reward, opt out of Bing Rewards. If you opt out before that, your reward orders will be cancelled and your credits will be lost. Then sign up for a new Bing Rewards account using the Microsoft account connected with your Windows Phone. Gold or Silver status doesn’t transfer—if you had it you’ll need to earn it again.
Can I earn credits using Windows Phone 8?
  • If you sign in to Bing Rewards with a Microsoft account, you can earn credits for searching on Bing.
  • If you sign in to Bing Rewards with a Facebook account, you’ll need to upgrade your Windows Phone to 8.1.
How can I tell if I’m earning credits for searching on Bing?
Download the Bing Rewards app or go to bing.com/rewards/dashboard, and check your credit balance. Next, complete one of the available earn and explore offers or use Cortana to do a few searches. In the Rewards app or on your dashboard, your credit balance should have increased. If not, please contact Customer Support using your PC.
I’m not earning credits when I search on my Windows Phone 8. What do I need to do?
To earn Bing Rewards credits on your Windows Phone 8, turn on personalized suggestions. Follow these steps to learn how:

Step 1: On your Windows Phone 8 Start screen, tap the search icon.
Step 2: Tap "..." on the Bing homepage.
Step 3: Tap settings.
Step 4: Tap suggestions. If needed, sign in with your Microsoft account.
Step 5: Tap yes to turn on personalized suggestions.
We are here to help you
  • Contact our customer support team
  • Comment about Bing Rewards?
  • Click Feedback at the bottom of this page. Include #rewards in your comment so we’ll be sure to see it.
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