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Click here to contact Bing Rewards support or use our FAQ’s below.

Frequently Asked Questions
Top questions
Earning with the Bing Rewards Program
Bing Bar
Your Rewards Account
Bing Central
Redemptions
Troubleshooting for users accessing Bing Rewards via the Bing bar
Troubleshooting for users accessing Bing Rewards through Bing
Top questions
What is the Bing Rewards Program and how does it work?
The Bing Rewards Program gives you opportunities to earn credits redeemable for rewards. Rewards offers may include earning credits for searching on Bing, or trying out new Bing features. Get Started. The Bing Rewards Program is offered in addition to the Bing search services available to users, and to learn more about the Bing search services, please read the Microsoft Online Privacy Statement.
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How do I get started?
There are two ways to participate in Bing Rewards Program:

Participate through the web on Bing by completing the registration process. You may use Bing Rewards on Internet Explorer 7 or later and the latest versions of Firefox, Chrome and Safari. Once you've signed up, your credits will be tracked in the Rewards credit counter in the top right of the Bing header. Get Started

Or:

Download the Bing Bar (system requirements are here). The Bing bar enables you to earn credits and shows you how many you’ve earned on the Rewards credit counter. Get Started
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Do I need to download the Bing Bar?
While you can participate through the Bing Bar, it is not a requirement. You can also participate through the web on Bing. You may use Bing Rewards on Internet Explorer 7 or later and the latest versions of Firefox, Chrome and Safari. Once you've signed up, your credits will be tracked in the Rewards credit counter in the top right of the Bing header. Get Started
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What is the "Rewards credit counter" and where can I find it?
The Rewards credit counter keeps track of how many credits you've earned, current offers available to earn additional credits, and provides easy access to the redemption center. Your Rewards credit counter can be found in one of two places depending on how you’re participating in Bing Rewards:
  • In the Bing.com header, click on the Rewards credit counter:rewards credit counter to access your current offers
  • In the Bing Bar look for the following button:rewards credit counter Click the button to access your available rewards offers
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    Do I need to buy anything to join the Bing Rewards Program?
    No, you don’t need to buy anything and there are no hidden fees. And when it’s time to redeem your credits, all rewards are shipped at no charge. However, we can only ship to addresses within the 50 United States and the District of Columbia; we cannot ship to P.O. boxes or APO and FPO addresses.
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    Earning with the Bing Rewards Program
    How do I earn credits?
    You can earn credits by taking advantage of offers. Offers may include earning credits for conducting searches on Bing, or trying out new Bing features.

  • In the Bing.com header, click on the Rewards credit counter:rewards credit counter. Use the navigational arrows to scroll through your current offers
  • Go to Discover tab in the Bing Central to take advantage of your daily Missions
  • In the Bing Bar look for the following button:rewards credit counter Click the button to access your available rewards offers
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    How do I know I'm getting credits toward rewards?
    Your Rewards credit counter will climb as you take advantage of Rewards offers that give you opportunities to earn credits. You can also check your available balance in your Rewards Account.
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    Why did the Rewards credit counter stop counting?
    Click your Rewards credit counter to see current available offers to earn credits. Your Rewards credit counter may also have stopped counting if you've reached your credit earning maximum (if applicable), or if your browser is in InPrivate mode in Internet Explorer or an equivalent mode in other browsers where the browser doesn’t collect information. Please see the Frequently Asked Questions topic, How do I turn off InPrivate mode in Internet Explorer? If you need further assistance, please contact us.
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    How do I redeem my credits?
    It's simple. Visit the Redemption Center, sign-in, provide your shipping information, and we'll ship your reward to you for free.
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    How many rewards can I earn?
    Microsoft may limit the quantity of credits or rewards per person or per household. The limits on rewards per person or per household will be reflected in the Redemption Center.
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    Can I earn credits for any Bing searches?
    Provided that you have an offer to earn credits for searching on Bing, you can earn credits for Bing searches with the exception of those within the following Bing properties:
  • Bing Visual Search
  • Bing Maps
  • Bing Community
  • Bing Help
  • Club Bing – including searches within Club Bing and any additional Club Bing products or services


    • Please note, searches you make using your Mobile Phone are not eligible to earn credits.
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    How do I earn credits by referring my friends to Bing Rewards?
    Check whether you can earn credits for referring your friends by visiting the Bing Central here. Then click on the "Refer-A-Friend" offer.
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    How many friends can I refer and how much can I earn?
    Please check the terms of the offer by going to the Discover tab on the Bing Central

    Bing Central navigation bar
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    If I refer a friend to the program, when will my account be credited?
    Your account will be credited as soon as your friend signs up.
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    How do I know how many credits I earned for my referrals?
    You can keep track of credits you have earned by checking the status of the offer in the Bing Central.
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    My friend signed up to Bing Rewards. Why didn’t I earn credits for the referral?
    In order for your account to be credited your friend must sign up during the offer period. If your friend signs up after the offer has expired, you will not receive any credits. Additionally, your friend must sign up using the sign up link you sent to them from the "Refer-A-Friend" offer.
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    Am I eligible to join the Bing Rewards Program if I am not a U.S. resident?
    No, only U.S. residents (50 U.S. States and D.C.) are eligible to join the Bing Rewards Program.
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    Bing Bar
    What does the Reward Counter in my Bing Bar do?
    The Reward Counter collects information about your interaction with Bing and different search engines including the number of web searches you do each day, the types of searches you complete (such as for news or images), and the number of search ads you click on. The information collected includes your system configuration and IP address, and we may collect and store a non-identifiable form of your searches in connection with your Rewards account to assist in the prevention of fraud. This information is collected and stored in connection with your Windows Live ID for up to 15 months. Bing Rewards Program may use the data collected through the Reward Counter, your redemption center activity, and information collected and associated with your Windows Live ID to customize your Bing Rewards Program experience.
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    Will the Bing Rewards Program work on my computer and browser?
    If you're using Bing Rewards through the Bing Bar, the system requirements are as follows:

  • Windows 7, Windows Vista, or Windows XP with Service Pack 3 (SP3)
  • Internet Explorer 7.0 or later


    • If you're using Bing Rewards through the web on Bing, you may use Bing Rewards on Internet Explorer 7 or later and the latest versions of Firefox, Chrome and Safari.
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    When participating in Bing Rewards using the Bing Bar, can I participate on more than one computer?
    Yes, you may participate in Bing Rewards on multiple computers (for example, you may participate on both your home computer and office computer). Learn how to get started on your second computer. (Note: If a daily maximum applies to an offer, you will be awarded the combined total from multiple computers, up to the daily allowable maximum.)

    Note: When participating in Bing Rewards through the web on Bing (see How do I get started), you can participate on any computer that meets the browser requirements by logging into Bing Rewards.
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    Can two people participating in Bing Rewards using the Bing Bar earn credits on the same computer?
    The Bing Bar can only be registered with one Bing Rewards Program Account per computer, so two users cannot use the Bing Bar on the same computer to earn credits for their Bing Rewards accounts.

    Note: When participating in Bing Rewards through the web on Bing (see How do I get started), two or more people can participate on the same computer, so long as it meets the browser requirements, and they ensure that they log in before using Bing.
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    Why is the Bing Bar not showing in my browser?
    Sometimes, other software installed on your computer can disable toolbars in your browser. Make sure the toolbar is enabled in your browser. See the How do I enable the Bing Bar in my browser? If you’re still having trouble, download the Bing Bar again. Contact support if you're having problems installing the Bing Bar.
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    How do I uninstall the Bing Bar?
    You may uninstall the Bing Bar at any time. However, you will no longer be able to earn credits through the Bing Bar. If you would like to stop participating in the Bing Rewards Program see the topic: How do I stop participating in the program?

    To uninstall the Bing Bar if you use Windows XP:

    • Go to Start, Control Panel, and select Add/Remove Programs or Uninstall a Program
    • Find the Bing Bar
    • Click Remove or Uninstall

    To uninstall the Bing Bar if you use Vista or Windows 7:

    • Go to Start, Control Panel, and select Uninstall a Program
    • Find the Bing Bar
    • Click Remove or Uninstall
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    Why do I get this error message 'There was an error retrieving the latest data…'?
    When using the Bing Bar and you see this error message, try the following:

    1. Download and install the latest version of the Bing Bar. You can always find the latest Bing Bar at http://www.Bing.com/rewards. Do NOT install from http://download.live.com as these installers are frequently superceded by the versions found at http://www.Bing.com/rewards
    2. Click the Rewards button in the toolbar again. This will try to retrieve your Rewards account data once again.
    3. Check your network connections. You need to be connected to the internet in order for us to retrieve data regarding your Rewards account.
    4. Check that your Bing market is set to United States. To check this, visit www.bing.com and verify that the market specified in the top right is set to ‘United States’ or a city, state in the United States. If not, click on this and set your country/region to ‘United States – English’.
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    Why am I seeing a red exclamation (!) where my Rewards credits used to be?
    In order to continue to participate in Bing Rewards you need to sign the new TOU by clicking on the link provided on the TB or by directly going to : bing.com/account.
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    Your Rewards Account
    Why do I need a Windows Live ID?
    Your Windows Live ID will be used for the purposes of fulfilling the Bing Rewards Program. Information related to your participation in Bing Rewards Program, including the number of searches you do, is stored in connection with your Windows Live ID.
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    Will my existing Windows Live ID work for this program, too?
    Yes, you can use your existing Windows Live ID to sign up for Bing Rewards.
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    What if I forgot my Windows Live ID?
    Please open a support ticket at http://www.bing.com/rewards/contact and provide your first & last names, address, and phone number.

    With this information, a support agent can usually find your account straight away and you'll be back to earning credits.
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    Will Microsoft share, lease or rent my information to third parties?
    No, we won’t share, lease or rent your information to third parties. To see how Microsoft uses and protects the information you provide, please see the Microsoft Online Privacy Statement.
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    How do I stop participating in Bing Rewards?
    What would you like to do?

  • If you’re using Bing Rewards through the Bing Bar and you want to stop participating on this computer only please click here.
  • To stop participating in the Bing Rewards Program entirely click here.
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    Who can I contact if I have questions or want more information?
    If you were unable to find your answer, submit your question to our Customer Support team.
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    Where can I leave suggestions to make Bing Rewards better?
    We welcome your suggestions and feedback! Please submit feedback either at here.
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    Bing Central
    What is the Bing Bing Central?
    In the Bing Central you can view your profile and status on Bing. Visit the Bing Central to view and manage your search history, check your Bing Rewards credit balance, and even explore cool Bing features through new missions. The Bing Central is also the gateway to redeem credits for rewards.
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    What is a Bing Rewards mission?
    Missions are a fun way to earn credits while learning how Bing can help you make faster, more informed decisions.
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    How do I earn credits for completing missions?
    Visit the Bing Central and login or create an account if you haven’t already signed up to Bing Rewards, then select a mission on the Discover page and follow the directions to earn credits.
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    How do I know when I've completed a mission?
    In order to complete a mission, you need to complete all the offers within that mission. You can track how much of the mission you have completed by looking at the icon:

    mission completed
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    I have completed all of my missions. Can I expect more missions?
    The "Current Mission" is updated frequently. Check the Bing Central regularly to see new missions to earn credits.
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    Redemptions
    When and how do I get rewards?
    As soon as you've accumulated enough credits, simply go to Redemptions, add your chosen item to your cart and complete the check out process. Shipping is free. Provided your order is found to be in accordance with our Terms of Use, rewards are usually delivered within 8-12 weeks from the date the redemption request is fully processed, unless otherwise stated or the particular reward is in limited quantities, backordered or out of stock. In the case of items that are delivered electronically, these are usually sent within 1 – 2 weeks. If you have a question about your order, contact us.
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    How many credits do I need to get a reward?
    Credit values and available rewards change often so check Redemptions frequently to see what is new. You can choose from a wide range of rewards.
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    Why do reward items change?
    As provided in our Terms of Use and so that we can provide participants with a variety of rewards, the available rewards will change often so check Redemptions frequently to see what is new. There may be a limited number of some rewards and those will be distributed on a first-come, first-served basis. We also may substitute similar rewards.
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    Am I responsible for shipping and handling charges?
    No. Shipping and handling is free within the 50 United States and the District of Columbia. Please note, we cannot ship to PO Boxes, or APO or FPO addresses.
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    I redeemed credits for a sweepstakes entry. How do I know if I won?
    A link to the terms and conditions for the sweepstakes, including how and when winners will be notified, can be found on the product description page for the sweepstakes items in Redemptions.
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    I recently completed a redemption. How do I check the status of my order?
    To check your order status, you can view your account statement. If you've got any further questions, please don't hesitate to contact our customer support team.
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    Can I return or exchange my reward?
    Unfortunately, all redemptions are final after you confirm your order.
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    Why does it say I’m under age 13?
    If you are seeing this error, then your Windows Live Account may have your birthday recorded incorrectly. Please visit http://account.live.com to correct this error.
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    Why does it say my phone number is not valid?
    The account settings can incorrectly display this error if you submit your phone number in an unexpected format. The account settings expect to see your phone number in the format (123) 4567890.
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    When will my selected non-profit organization receive the donation?
    Once your donation is processed and determined to be in compliance with the Bing Rewards Program Terms of Use, Microsoft will make at least an annual donation to the non-profit organization you have selected on your behalf. The cash donation to the non-profit organization will be made on your behalf on the following schedule: For credits contributed by May 31, 2011, Microsoft will provide the cash donation to the non-profit organization no later than August of 2011; and for credits contributed between June 1, 2011 and September 30, 2011, Microsoft will provide the cash donation to the non-profit organization no later than August of 2012.The amount of Microsoft's donation will be the total contributed by the entire community of people contributing to that organization, including yourself. The minimum check disbursement amount is $10. If the non-profit organization has earned less than $10 in twelve months across all contributors or the non-profit organization is no longer available at the redemption center when the payment is made, the funds will be allocated to charities of Microsoft's choosing on your behalf.
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    Troubleshooting for users accessing Bing Rewards via the Bing bar
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    Why can't I install the Bing Bar?
    Contact support if you're having problems installing the Bing Bar.
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    What if I have problems with the Bing Bar?
    Contact support if you're experiencing issues using the Bing Bar with the Rewards program.
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    How do I turn off InPrivate mode in Internet Explorer?
    To sign up to receive credits in the Bing Rewards Program, your browser must not be in the InPrivate mode in Internet Explorer. To turn off InPrivate mode follow the steps below:

  • Close your browser
  • Open your browser without enabling InPrivate mode
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    How do I enable the Bing Bar in my browser?
    To enable the Bing Bar in your browser, follow the steps below depending on your browser:

    For Internet Explorer 7 and 8:
      1. In the upper right corner, click Tools Tools
      2. Click Toolbars.
      3. From the expanded list for Toolbars, make sure that Bing Bar is checked.

    enable Bing Bar for IE7 and 8

    For Internet Explorer 9:
      1. In the upper right corner, click Tools Tools
      2. Click Manage add-ons.
      3. Click Toolbars and Extensions.
      4. Make sure that the status of Bing Bar is listed as "Enabled". If not, click Enable.

    enable Bing Bar for IE9

    enable Bing Bar for IE9
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    I received a message that there has been a fatal error in my Reward Counter and that my
    participation has been suspended. What do I do?
    A fatal error has occurred with your Rewards credit counter and your participation in the Bing Rewards Program, including earning of credits, has been suspended. Please contact customer support to continue your participation in the Bing Rewards Program.
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    Troubleshooting for users accessing Bing Rewards through Bing
    How come my Rewards credit counter is not showing up in the top right of the Bing.com header?
    There are two reasons your Rewards credit counting may not be showing up:

  • You have recently cleared your cookies. Please sign in to Bing using your Windows Live ID that you used to sign up for Bing Rewards. Your Rewards credit counter should re-appear.
  • You are using Internet Explorer 7 or higher and you currently have the Bing Bar installed on your browser. If you would like to participate in Bing Rewards through the web on Bing, you must uninstall or disable the Bing Bar. If you would like to participate in Bing Rewards through the Bing Bar, get started here.
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    Why is my Rewards credit counter still visible when I sign out of Windows Live on Bing?
  • If you would like to stop earning credits, click the Rewards credit counter and then click the “Turn Off” link.
  • If you would like to sign out of Bing Rewards, clear your cookies by going to your browser options.
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    Why aren't my Bing Rewards credits showing up in my Rewards counter?
    Sign in to Bing with the Windows Live ID that you used to sign up for Rewards to see your credit balance and new offers to earn credits. If you are still having trouble submit your question to our Customer Support team.
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