Your most unhappy customers are your greatest source of learning.
It's fine to celebrate success but it is more important to heed the lessons of failure
Microsoft looks at new ideas, they don't evaluate whether the idea will move th…
Microsoft looks at new ideas, they don't evaluate whether the idea will move the industry forward, they ask, 'how will it help us sell more copies of Windows?'
I believe that if you show people the problems and you show them the solutions they will be moved to act.