Frequently asked questions

Americas, EMEA, & APAC regions.

In-stock products for domestic orders typically ship within 48 hours after submitting. Delivery time will depend upon product availability and the selected shipping method.

Rush orders are currently not accepted for this program.

Shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service.

All orders will ship via UPS using the best option available.

We do not currently ship to P.O. Boxes.

Currently we do not split-ship orders for the store.

As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment.

For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective. 

Please reach out to the support team at verkadasupport@robertsonmarketing.com to initiate returns. 

Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, your email address and your address. 

Return the package to: 
ATTN: Verkada Partners Store Returns 
Robertson Marketing Group 
359 Kessler Mill Road
Salem, VA 24153

Our goal is 100% accuracy on quantity and timeliness for all shipments. Robertson processes orders Monday-Friday. Orders received on day A before 11 PM CET will be shipped by 5 PM CET on day C. All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. All orders from the Verkada Partners Store EMEA site will ship from Nijverheidstraat 2, 2222 AV Katwijk, Netherlands. If you have questions, please email verkadasupport@robertsonmarketing.com.

Robertson processes orders Monday-Friday. Orders received on Day A before 11 PM CET will be shipped by 5 PM CET on Day C. Delivery time will depend upon product availability and the selected shipping method.

Shipping and handling charges are calculated based upon your order's contents. Your shipping charges will be indicated when your order is placed. In your shopping cart, calculate the charges by selecting the destination and level of service. The recipient is responsible for the payment of Customs duties to the courier on or before delivery. Orders returned or refused at International delivery addresses will not be refunded. Deliveries shipped to office addresses will not be paid for by Atlassian. Shipping to a personal address is recommended.

All orders are subject to 21% VAT unless you are able to provide a valid VAT exemption.

As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise.

For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Please reach out to the support team at verkadasupport@robertsonmarketing.com to initiate returns.

Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's email address that placed the order, and your address.

Return the package to: 
ATTN: Verkada Returns Department 
Nijverheidstraat 2 
2222 AV Katwijk
Netherlands

Our goal is 100% accuracy on quantity and timeliness for all shipments. Robertson processes orders Monday-Friday (except public holidays). Orders received on day A before 11 PM will be shipped by 5 PM on day C. All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. All orders from the Verkada Partners Store APAC site will ship from 391N Park Rd, Regents Park NSW 2143, Australia. If you have questions, please email verkadasupport@robertsonmarketing.com.

Though we are a global company, please note that unfortunately, we do not ship to the following countries: Afghanistan, Democratic People's Republic of Korea, Kiribati, Lao People's Democratic Republic, Maldives, Marshall Islands, Mongolia, Nepal, Palau.

Robertson processes orders Monday-Friday (except public holidays). Orders received on Day A before 11 PM will be shipped by 5 PM on Day C. Delivery time will depend upon product availability and the selected shipping method.

Shipping and handling charges are calculated based upon your order's contents. Your shipping charges will be indicated when your order is placed. In your shopping cart, calculate the charges by selecting the destination and level of service. The recipient is responsible for the payment of Customs duties to the courier on or before delivery. Orders returned or refused at International delivery addresses will not be refunded. Deliveries shipped to office addresses will not be paid for by Verkada. Shipping to a personal address is recommended.

As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise.

For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Please reach out to the support team at verkadasupport@robertsonmarketing.com to initiate returns.

Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's email address that placed the order, and your address.

Return the package to: 
391N Park Rd, N4 
(Rear Loading Dock) 
Regents Park
NSW 2143
ATTN: Inwards (c/o RMG Verkada Returns)

If you have placed an order, you will receive an email confirmation and a shipment confirmation email once the order ships. You may also check the status on the "My Account" page once you are logged into the site.

You may contact customer service at verkadasupport@robertsonmarketing.com to determine if your order can be changed prior to order processing and shipment.

Order processing begins the moment you place your order. However, it may be possible to stop the order prior to it reaching the warehouse. Contact customer support at verkadasupport@robertsonmarketing.com to see if it is possible to still cancel your order.

Taxes will be charged during checkout. In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on certain product purchases as well as shipping and handling. Currently sales tax is collected in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MD, MI, NC, NJ, NY, NV, OH, PA, SC, TN, TX, UT, VA, WA, WI, and WV.

The site accepts all major credit cards: Visa, AMEX, Mastercard, Maestro, and JCB. Please make sure that the billing address matches the one for the card you are using. Your card will be charged when the order ships.  When you receive your bill from your credit card company, it will state that the merchant is Robertson Marketing Group. Robertson Marketing manages the store on behalf of Verkada. Please be sure to retain a copy of your order confirmation email for your records.

Please fill out our form at https://docs.google.com/forms/d/1HvBnd6yphf63mSwdlviZJAyPSAptAD_3YyyR2hxvFho/edit?ts=63fec210 to request merchandise not offered on the store.