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      • Vaco
        Anywhere, CO
        Employment type:

        Job description

        <p><strong> *UX Researcher *</strong></p><p><strong> *100% Remote *</strong></p><p><strong> *$50/Hr on W2 *</strong></p><p><strong> </strong></p><p><strong>Job Description: </strong></p><p>From smartphone capabilities like Digital Key to our clients' Connected Room that allow for integrated entertainment, temperature, and lighting controls, Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures our client has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.</p><p> </p><p><strong>What will I be doing?</strong></p><p>As a Senior Experience Design (XD) Researcher, you will work in a human-centered design model to build an outstanding journey through every part of a guest's experience, from the time our guests dream of travel until their stay is complete and beyond. We believe that design happens in many functions across our organization. We deliver better experiences to our guests when working together to build, test, and learn, focusing on user outcomes.</p><p>Our teams will focus on improving ways for our customers to shop and book hotels across all touchpoints. Each of these lean, multi-functional teams needs access to a dedicated researcher with a passion for discovering and validating customer wants and needs. Your role as one of these researchers will require you to manage and independently drive research and data collection on small and large product initiatives.</p><p> </p><p><strong>More specifically, you will:</strong></p><ul><li>Represent the customer within the team; this includes supporting and validating big-picture, 40,000-foot concepts to ground-level implementation without missing a beat</li><li>Lead all aspects of evaluative and generative research through qualitative methodologies including by not limited to testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.</li><li>Capture customer perception using accurate research methodologies in a lean fashion while remaining objective in representing findings</li><li>Complete small- to medium-sized qualitative studies with customers of our digital products by collecting requirements, planning, designing, crafting, launching the studies, and reporting on findings</li><li>Support multi-functional teams who work in a human-centered design model, focusing on the customer and providing feedback that will aid the business, UX, design, and other groups in creating optimized products</li><li>Work with product teams to understand needs and requirements</li><li>Design customer-appropriate qualitative research study scripts/questionnaires</li><li>Apply knowledge of research techniques to advise study design, scriptwriting, etc.</li><li>Analyze feedback and summarize findings for the team</li><li>Work with the rest of the Experience Design team to ensure research findings are shared and incorporated into other initiatives</li><li>Know the latest on emerging research technologies and find opportunities</li></ul><p> </p><p><strong>What are we looking for?</strong></p><p>We believe the success in this role will demonstrate itself through the following attributes and skills:</p><ul><li>You will need to have a steadfast curiosity for discovering customer problem areas, motivations, and thinking styles</li><li>Experience in research, customer perception, analysis, and customer feedback listening tools, preferably within a human-centered questionnaire/scripts design or agile environment</li><li>Experience designing customer research questionnaires/scripts</li><li>Ability to adapt to changes in study schedule and scope</li><li>Creative problem-solving skills; Excellent verbal and visual communication skills</li><li>Must be detail focused with excellent organizational skills and have the ability to prioritize, show initiative and respond quickly in a fast-paced, agile environment</li><li>Must thrive in a collaborative work environment and can seek input from other team members</li><li>Proven command of Microsoft PowerPoint and other presentation tools</li><li>Digitally and technically curious and savvy. Self-starter; proactive; motivated</li></ul><p><strong>To fulfill this role successfully, you should demonstrate the following minimum qualifications:</strong></p><ul><li>Three (3) years of overall professional work experience</li><li>Two (2) years of user experience (UX) research experience</li><li>Experience with Agile various research methodologies</li><li>Experience with UserTesting.com or digital user research collection</li><li>Experience in research moderation/facilitation</li><li>Experience in questionnaire design/development</li><li>Ability to travel up to 10%</li></ul><p> </p><p><strong>It would be useful in this position for you to demonstrate the following capabilities and distinctions:</strong></p><ul><li>Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience</li><li>Four (4) years of user experience (UX) research experience</li></ul>
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