Allstate Auto Insurance Reviews

This is the one of the garbage insurance that you will experience in your life. You have to wait minimum two hours just to get the quote imagine how long you have to wait when you file claim. Don't go with insurance.

I applied online Oct 2023, 3 days later found out I was denied and had to go with another insurance company so I did. I never received any documentation, ID cards, or anything from Allstate the whole month of Oct. Nov. 2023 I received a notification from my bank that allstate withdrew money from my account, I then received an email saying "Congratulations" I was a "member" and they sent me the ID cards and everything. The next day I find out they was canceling my coverage that I did not reapply for on the 22nd. They then was asking for another payment for the month of October when I never had coverage that whole month. I disputed the transaction for November 2023 through my bank and they agreed to my reasoning and they even stated that, that was fraudulent for them to do.

Disgusting customer service! They can’t even speak English and do not understand what is being asked! Will never go back. Had a horrible experience with this terrible company. Money hungry and very shrewd practices! Not professional at all.

The termination of my insurance policy by Allstate was purportedly based on the fact that I filed a claim for damages resulting from the aforementioned incident. It is deeply concerning and distressing to realize that Allstate would penalize a loyal customer for exercising their right to make a legitimate claim under their insurance policy. Such actions not only violate the principles of fairness and integrity but also undermine the trust and confidence that policyholders place in their insurance providers.

We hit a deer and filed a claim on our comprehensive. After getting an estimate with the bodyshop they sent an adjuster from All-State. The body shop used new Toyota parts instead of aftermarket. All-State refuses to pay full for the new parts and now we are stuck paying the difference. I feel an agreement on the total should be made before final repairs are done so the customer has an option as to what they can do. I am not faulting All-State totally, but they need to be more transparent on what they cover.

I have been a devoted customer of Allstate for 20-plus years, but I was greatly upset with the last encounter that I had. While I have maintained a healthy business relationship with your company for years, it is now extremely strained as a result of the financial hardship. I think you will agree it is not up to your regular standards. I do not like complaining about things at all, but something had to be said in this situation because if this level of quality continues, I will no longer be able to continue this relationship. I can also speak for other people who have recently conducted business with you, as they have not been happy with their recent business dealings either.

WORST OF THE WORST!!! While buying a new car at dealership I was offered to switch to ALLSTATE. I was promised a much better deal than I had with PEMCO at the time, and my premium did go down by $30, but only for a few months, and then it went up by $60. Then I had a water leak at my house and two water damage certified third party companies confirmed it was a short term damage, whereas Allstate adjuster Nikolas and his manager Ross insisted it was long term and didn’t cover the damage. HORRIBLE COMPANY AND PEOPLE.

I have never been a customer of Allstate but the problems were created by Allstate. During the end of 2023 my insurance premium with Progressive increased. When I asked why they stated that Lexis Nexis reporting found an at-fault accident from 2022. I have never been in an accident during the reported time. I requested an investigation through Lexis Nexis, which took 30 days and I had to wait for a letter in the mail which then stated that AllState verified the information. I then proceeded to call AllState and spoke to a claims representative who reported that he could not find why this William's information was on my driving report as an accident. He immediately sent a report to "higher up" for it to be investigated on their end. Mind you someone at Allstate has already reported that this was correct to Lexis Nexis.

Victoria located in Texas is very incompetent and racist. She is a very poor representation of this company. I requested to speak to her supervisor, she lied and said she was at home, not available. I was only calling to renew my policy. It was a day late and she stated due to IL law I was unable to renew. Then she refused to put my spouse on my insurance. After she got done with her rant she told me I can renew it myself online and hung up on me. All State really need to do better with their hiring. Victoria had absolutely no customer service skills, was not competent in her job duties, and refuse to escalate the call to her supervisor. I can imagine how much money All State lose out on due to a worker that’s only at work for a check.

Allstate - you are not in good hands. I was not at fault for my accident - they would not pay my medical bills - they would not pay for $2K of my car to be fixed and I had to pay that out of pocket. Luckily the collision center had a heart and gave me back that $2K. Allstate is cold and will not have your back. My father has been a member since 1991 and I got him to leave this awful insurance company that does nothing to help when they are at fault.