Montway Auto Transport Reviews

The transport was expected to take two months. That was probably the worse case scenario date. They arrived quicker than expected by several weeks. They called us. I used the app which was great. It told me that the vehicle was there. I was able to contact Montway. We shipped the cars a week apart. When I picked up one vehicle, I was able to talk to them about the second vehicle. They gave me an estimated time, which was exactly when the vehicle arrived. It was ready the next day. In Hawaii, they use a ship. Somebody grabbed the vehicle and drove it up. We did a walk around and then they handed me the paperwork. Prior to leaving the security area, I had to show the paperwork again to another individual. They cleared me to leave the premises and take my vehicle. It was great.

The quality of the service was spot on. The gut-wrenching part was how much it cost. However, it was worth every penny with the way the cars were delivered as well as the professionalism. Montway is reliable and professional. Their website and the online tools are great. In today's world where you go on a website and try to ask for a quote, they want all your information and then you're gonna get a gazillion callbacks. That wasn't necessarily the case with Montway and I appreciated that. I would definitely do it all over again with Montway.

The driver ended up calling me and asked, "Can you meet me at this Target parking lot." They said it was door-to-door. But the rig was so big that I completely understand why they couldn't make it up our little driveway. But it was kind of a bummer because it was an hour before they were supposed to pick it up. Other than that, it ended up being totally fine.

The drop-off was with my in-laws and it was a little bit stressful because they didn't give us a lot of heads-up about when they were going to be around. It was a really big window and both my in-laws worked. So it was a little bit of a touch-and-go stress. They parked the truck somewhere downtown because San Francisco is super hilly and it would have been really hard for them to bring it up. They left the rig in a parking lot, and then they drove two cars, our car and one of their cars, up to my in-laws' place, and then collected the balance that we owed them, and then drove back in the other car that they brought. So that part was door-to-door. Overall, I would use Montway again myself. But there were things that would make it better, which would be more communication, especially around the drop-off, and more of a heads-up and a smaller window.

When I landed in town, drove to Palm Springs, the driver was already in the area and kept communicating. I let him know I was an hour out. He got to the house within 15 minutes of my arrival and we went from there. Our house is in a golf resort, gated community, so there were no buildings or parking structures to get into. I left the name at the gate. He gave his name, let him know the address he was coming to in the gated community, came up, pulled in front of the house.

The driver was amazing. Because the car had been sitting for four or five years, it wouldn't start. He had to take the console apart in order to put the car in neutral to get it to roll out of the driveway to put it on the truck. And he spent a good hour and 15 minutes doing that with a kitchen knife to unscrew stuff because I didn't have any tools with me. And it wasn't communicated to him that he would have to do that. But he was patient.

We stood there with the need to have to take the console apart and we okayed it. We had already communicated to my sister what needed to be done to put the console back together on the other side. The courier-driver wanted to leave it undone because in order to move the car once he got it there, the same thing would need to be done. He carefully wrapped up the parts that he took apart of the console and put them in the back seat. Because it was electric, the top wouldn't go down either. It's convertible and it was left down in the garage, so it was open. He was very careful to put something on top of it. And when he dropped it off with my sister, he explained everything about how to put the console back together for whatever mechanic she would take it to.

He ended up needing to ask for our help because we had to push the car out of the driveway. He tried to do it himself. My husband and I asked if we could help him and he said, "I don't want you to get hurt." It was a two-seater convertible Cadillac. So it wasn't a big car. But still, trying to move an immobile object that's not in motion is hard. Here, he took the car to my sister's house, which was an underground parking structure. Which we understood, once I saw his truck, he would not be able to get to. He was also gracious enough to communicate with my sister an alternative place to drop the car off where his truck would fit.

We started out with two antique cars, a Jeep and a Mustang. There were four all together on the very first time we used them. That was from New York to Georgia. Then I used them from Georgia to Tennessee. When I was in Tennessee, my son also had a motorcycle and they helped me set up the transport of the motorcycle for him. Florida was another area that we were in and I transported the car from Florida. Then from Florida to Arizona, and from Arizona back to Florida. I never had a problem with any one of them.

Usually, I look at three different companies before I make a decision. Montway had the better prices, too. Whatever they quote me, that's what I pay. Usually, I'll put a request in online and look at it, and then they contact me back, and when they contacted me back, I told them, "Hey, you've moved several cars of mine." They pull up the file, and that's how they come up with the price. The other companies that I've used, they don't give you a discount for using them over and over again. So, I tell Montway what timeframe that I wanted the car to get there, and they try to accommodate that timeframe. And if they can't, they give me alternatives.

As far as the delivery, I'm not always at the other end. Usually, it's my sons that are involved, too, because I either ship it to one of their houses or I'm at the other location. So, when they'll come and pick a car up, whoever is picking it up gives me a timeframe. They'll call and tell me, "I'm within an hour away. Will you be home?" I'm like, "Yeah." Then they check the location to see if they can get the truck in, or they'll tell me, "Hey, can you meet me at a nearby location?" Sometimes, I'm shipping it to a residential neighborhood and they can't always get in the neighborhood with those big trucks.

Anybody that I know who needs to transport a car, I always tell them to use Montway. As far the sales process, you have to wait for them to get back to you at the initial contact. You don't always get somebody on the line right away. I first use the internet to put my request in, and then somebody usually calls you back.

As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.

I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.

The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.

There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.

Even the drop-off, I wasn't sure when they were coming. I didn't have a specific destination until I got here, so it was confusing. Other than that, everything went well. It's all upfront about the cost and the guy that delivered the car took it right to the front of the house that I was renting here. Overall, I was happy. The car wasn't damaged and Montway got the job done. It took about the time they said. There was a bit of phone tag and I could have gotten a cheaper service, but I don't know if it would have been reliable. Something else could have happened. It was a long distance and the weather was bad. There were negative temperatures during that time.

The pick up was very convenient. I live in a dead-end street. The driver called me at the entrance to my subdivision. I drove the car out there, and then he loaded on the truck. Everything was very easy. He went over the vehicle, took pictures from every angle, and I walked around with him. He got to the destination just a day or two before I got there and I told him what day I was going to arrive. I wasn't there yet when he got there. But he made arrangements with the facilities management at the front desk and was able to get the car unloaded and he dropped it off without any problem. Then Montway worked out how I could pay for it since I was supposed to pay for it right out there on the spot. It all worked out great. The quote and the final price were the same, as I would have expected. I was very satisfied with the service.