Comfort Keepers Reviews

Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.

Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **

I requested that they assign the same person to me, But they send me whoever they have. Strangers just show up. I have a set routine that I have to go through with a new person. Instead of Helping, their attitude is OH WELL.

My friend was diagnosed with Pancreatic cancer in May of 2021. The point came when she needed part-time care at home which progressed to 24-7 care. I contracted with the Comfort Keepers Greenfield WI location for the part-time care and extended the contract when the need for 24-7 care was evident. While the part-time care was adequate, they are ill prepared to meet the demands of full-time care. The care provided by two of the four staff was appalling. A person dying of cancer should be provided with compassionate care and not be ridiculed and left alone for two hours at a time. I know this happened because I installed surveillance cameras and the footage I viewed was at times shocking. I would steer clear of Comfort Keepers for any fulltime care needs. Contact me at ** if you would like to hear the full story.

When notified comfort keepers that Caregiver did not show… They stated no one was scheduled! Family Not notified. Quadriplegic left unattended for hours. No food nor drinks!!! They showed no concern!!

Some caregivers sit and do nothing. I think that the commercials on tv give their employees the idea is that you comb their hair and help them pick a flower from their garden???

Upon talking with their care coordinator in Michigan, she seemed so sure they had care options and they would coordinate everything and make it easy for those of us as the POA. They cannot get us in for an assessment for several weeks, I figured this must have been because they were busy. What I eventually learned in the few months that we were attempting to get care for my father, was that they cannot keep people on staff and they frequently lie to their customers. The first lie came directly from someone who is supposed to be providing care for my father. She would say she was at the farm when actually she was not. There were two different recordings that show she was not there when she was clocked in. I was then billed for additional hours which made me mad.

If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dementia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn’t feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up.

My daughter went away for 5 days. She is the caretaker of her grandmother who is 100 years old. She had previously used Comfort Keepers and was ok with them. Well the girl that came did not give Mom-Mom her medicine for 4 days! She is now in the hospital! The girl also left 2 hours early and did not show up the next day and we were not notified. This is absolutely unacceptable! Never again!