Travelers Homeowners Insurance Reviews

As a GEICO customer for auto insurance, I turned to them for homeowners insurance as well in 2005. The rate rose every year, until I had to drop coverage last year due to financial hardship. $345.50 per month is the amount that I had to pay. This is robbery, in my opinion.

I am writing to express my profound dissatisfaction and frustration with the handling of my homeowners insurance claim by Travelers Insurance. Despite the clear terms of my policy and the extensive documentation provided regarding the damage incurred due to a burst pipe during the winter, Travelers Insurance has consistently failed to honor their obligations and provide timely resolution. Approximately three months ago, my property sustained significant damage as a result of a burst pipe. Understanding the importance of promptly filing a claim, I reached out to Travelers Insurance immediately to initiate the process. However, instead of receiving the support and assistance I expected from my insurance provider during this distressing time, I have been met with obstruction, delay tactics, and an outright refusal to address the damages adequately.

This company must train their employees to cheat paying customers. I had a claim that was approved just to find out after no communication that my claim for stolen property was denied. All kinds of excuses and lack of responsibility. Even though they are cheaper for policies, there is a good reason for that! When it comes time for a claim, they won't pay out. I changed my policy to Safeco immediately. I should have read reviews before going with this company. The poor reviews are accurate. I foresee an eventual lawsuit since so many customers are being cheated.

My experience with Travelers Insurance in handling my homeowner’s claim has been extremely frustrating and disappointing. I've been going back and forth with Travelers since last summer with regard to my homeowners claim. Travelers initially approved replacing my roof. They told me to reuse the metals protecting my home from leaks, even though they hadn’t been replaced in over 20 years and are in bad shape.

Travelers Insurance fails to fulfill their promises to paying customers. Despite making monthly payments, when it comes time to deliver on coverage as outlined in their policies, they consistently fall short. Personally, I experienced damage to my roof and enlisted two independent companies to assess it, both confirming that the damage should be covered under my existing policy. However, Travelers has evaded responsibility for years, giving me the runaround instead of providing the assistance owed to me.

I had a kitchen fire after using my self cleaning oven in 11/2019. Travelers was great in giving me a new kitchen and cleaning my house. Now, 3 yrs later they have dropped me after 40 yrs of loyalty. I also bundled my car Ins. And paid the bill in full and was never late. There is absolutely no loyalty in keeping with a co. They are also expensive. You can do better elsewhere. Although all ins. companies have become greedy pigs.

My apartment flooded due to no fault of my own. Travelers' remote adjusters not anywhere near Dallas handled my claim via phone zoom. Adjusters work 2 days a week and reinterpret your full value replacement coverage as age discounted value. That's right and to top it off ignore calls, emails, voicemails. Bullying by adjuster trying to trigger a racial battle was the tipping point. The Area Director responded there will be retraining for the adjusters. A year later I look at my permanently damaged possessions and ask myself why didn’t I fight harder for myself? Abusive, lazy, deviate people are employed at Travelers and that is why I caved. Stay away from Travelers Insurance.

When I tell you these folks are rude! You are interrogated, you have to make your own phone calls, and emails to get any sort of response. Go ahead ask to speak to a supervisor. She is even better! Not!!! As rude and sarcastic. Travelers do better! Train better!! My husband has a small accent and the supervisor told him “I did not understand a word you just said” her name is Juliana **. I am in complete shock over her poor behavior! Please do better Travelers. Reading the reviews I’m certainly not the only one.

This is the worst insurance company I've ever had to deal with. They are looking for any excuse to cancel one's policy if you live in NJ. The company they sub-contract to do their inspections (Millennium Information Services, Inc.) is just as shady. Cancelling a policy due to algae on vinyl siding - really!!! Folks, please stay away from this company.

I filed a claim in September 2023. They approved the claim though they made some weird argument that they shouldn't be responsible for paying for the plumbing repair. I was fine to just move forward and limit my overall cost but that's where the nightmare started. Weeks upon weeks passed with no communication between the assigned rep and me. They changed the claim rep not once but twice. I sent weekly emails to them and the supervisors and was rarely ever responded to. When the claim was finally paid out in December the amount they paid me was more than ten thousand dollars below the invoices I'd received.