Dimension One Spas Reviews

I purchased a Dimension One hot tub with a lifetime Ultra Life shell warranty. It has had a slow leak for many years. It was so slow that I thought it may be dripping from the cover, although it was always at only one end of the hot tub. Several years ago the leak started in get worse. I have had four hot tub repairmen try to fix the leak. Two of the repairmen were from D-1 authorized dealers. At least two of the repairmen told me that the wall in that area of the tub was the thinnest they had ever seen and that there may be micro cracks in the wall. The wall in that area is as thin as a dime. They did find a crack in the hole where the light housing goes. None were able to fix the leak.

We have had a Chairman ll since 2004 and find it excellent. We finf the Dimension One Vision Cartridge brilliant at maintaining water quality with minimal effort On the odd occasion we have had a problem we get very prompt and efficient service from Affinity Spas in Evesham. They will also supply filters etc if you need them.

I now have a leak and it is virtually impossible to get the parts I need to fix it. I would never buy an American made product again without the local support to provide warranty and maintenance. Dimension One make no effort to support customers outside of the US and Canada so cannot recommend the company even though the hot tub is great and has been working for almost 20 years.

Overall I am pleased with the hot tub function, but the LED light bezels are falling off, and the neck pillows don't hold up. it would never connect to any router, and I can't get a return call or email from them to fix this issue.

It has been frustrating since we purchased the spa. Wiring for the electrician was difficult to get to, and an additional $1500 to wire that I did not realize I had to do. Distributors of this product do not give any instructions at delivery. They order it, and drop it at your home and leave. Let you know that the manual is behind the panel, tell you to get your electrical done, fill it and you should be good to go. But if not, a service call to show you how to use and set up is another $185. So DO NOT buy unless you already have experience with a spa, because you will not get any help. Very poor design to get to the motor, pump and hoses. You have to take the front panel off, which is very difficult to put back on.

Well after phone calls and 4 months we still have not had a resolution in our hot tub being fixed. We found out that the Dimension One logo in our hot tub was installed wrong when we purchased the hot tub and for 10 years when we asked about why when we filled the hot tub it would drop down below the logo that it was normal. Find out that the water was seeping thru these holes and have completely rotted our hot tub away. Dimension One so far at customer service response is, "Sorry. Out of warranty. Not our problem." Now we have a non functioning hot tub and no one to repair as the repair guy won't come fix it!!! DO NOT BUY Dimension One. They don't stand behind their product and won't make it right with our hot tub!!!

I look forward to buying the Sarena Bay spa in the future as it’s state of the art and new. The problem I have is my 1993 Spa is still working! I live in Canada and bought it when I was in the Military and it has moved to 8 different locations in Canada and still works great. At 25 years I have of course changed out a few things over time; like 3 covers, 1 pump, air billows and a few jets but that is it. I am definitely extremely happy with my purchase long ago and all my friends and family can’t believe it is still running! WELL DONE D1.

I purchased the Dimension One Journey Spa in August 2016. I have followed the suggested maintenance program consistently. I have turn the spa off only when changing the water since I have owned it. Myself and my wife especially love to use the year round but in January I discovered a loss of water and a leak somewhere in the plumbing, I’ve had to add water every 3-4 days. I contacted the place I purchased the Spa and they referred me to a service company that has sent a repairman out twice to diagnose the problem. The last visit was 1 month ago. He said he had to order the parts and since then he no longer works for the repair company.

I bought my Amore Bay spa used. It was a couple of years old when I got it and had it professionally moved to my house for $500.. I now have had it for three years and it is wonderful spa. I had to replace the motherboard and was easy repair for me. I keep the two filters clean (once a week remove and flush with sprayer hose). I don't like chemicals like chlorine or acid. I researched and found Clarity Waters (look them up in San Diego CA., (the owner will tell you all you need to know)!! Incredible find, make sure you research because I believe when use harsh chemicals it breaks down the components in the spa quicker. I use a potassium shock. I buy it on eBay, "In The Swim" SPP. It's the best price I found. Good luck and happy Spa-ing.

I bought my Wayfarer in 2008 and for five years at that house it ran 24/7, except of course when I drained it periodically per the maintenance schedule. The only problem I had in all that time was the connection inside the filter chamber to which the black filter lock thing attaches. It was quickly replaced under warranty and has not been a problem since. After five years there, we moved to a rental house in a better school district while we looked for a permanent home. We paid to have the hot tub moved and installed there, then six months later we moved to our new home where we again paid to have it moved. Through both moves it continued to operate normally.