The Home Service Club Reviews

The most underrated company in the industry. Their comprehensive plan is fully packed and not overpriced. I paid $1.7k for five years of coverage. It's not always the company. Those technicians really are lazy. Dang COVID made everyone a little lazy.

These are what we used to call "Hard Sell" salesmen. They are fast talkers, always trying to take more money from you and then don't abide by the "cancellation state law codes" in refunding or reversing charges. Buyer beware of this company. I will be reporting them to the Better Business Bureau and insurance board of inquiry in California.

I requested service for my water heater and after 1 week of waiting they sent me an email stating they had scheduled an appointment for me with a contractor. Since the date didn't work for me I contacted the company they supposedly made the appointment with and was told there was no appointment and this company didn't even work with home warranty companies, strictly with homeowners.

I had a membership with this company for 3 years. Customer service is very frustrating and disappointing. They delayed service and could not find a technician to service the area. One particular incident is when I have 2 issues, fix the BR lights, and replace leaking pool actuator valve. The technician did not show up, while I lost a day's wages since I missed work that day to accommodate the technician's schedule to supposedly fix the issues. The company couldn't find anyone to service the area, and so I have to find my own technician, when those issues were finally addressed, they would not refund the claims, offered only $150 of the $411 that I spent to fix the issues.

When I only could give 0 stars – Here’s why: In 10/3023 I bought 2 five-year HSC warranty contracts for 2 rentals. At one rental I filed a claim with HSC on Monday, January 8th, 2024, in the morning, because the water heater seemed to be not working. A technician will contact me, HSC said. When NO technician contacted me, on Tuesday I called the technician’s company and asked, when they will inspect the water heater and the answer was: Friday. I told them that is not acceptable to have no hot water for so long in the winter. Finally, they sent a technician on Wednesday. Thursday, I asked HSC, they declined the claim because of corrosion. The technician told me, that he didn’t mention corrosion in his report. It is not acceptable to take so much time for a decision - and for no corrosion stated in the report. I canceled the contract.

Property is in Petaluma, CA. 2022 had a garbage disposal claim. No technician ever called. Could not connect easily with customer service. Had to find a plumber and pay for the service myself. It is quite cumbersome to get a reimbursement claim processed. You have to rely on the technician to login to their website and report the service after you have already paid them. Receipt is not enough. I found a nice guy who did it for me and the reimbursement came in a month or so. The real problem? They have not fixed their service issues after 2 years! 2024 and my second claim ----> same thing thing happening again. No appointment. Can't speak to service. Have to find a technician and hope they will login to their website to prove service. Receipt is not enough. Terrible service. Will not renew with this company.

I am a Real Estate Broker in WA State and Hawaii. I have purchased many home buyers warranties as closing gifts for my clients. I purchased a home buyers warranty for mechanical systems in my new home in Hilo, Hawaii. I have never filed a claim until ONE MONTH AGO! I have a clog in my plumbing system in my bathroom and I am unable to use the toilet, sink or shower. It has been 31 days since my claim was filed. I have called customer service every day only to be told they 'need more time to find a vendor'. I asked for a list of vendors they have tried to contact, but they refuse to provide me with the list of plumbing companies. Then my claim was closed without any notice to me. I had to re-open my claim on October 18, 2023. It has now been another 7 days of being told the same lies.

The Home Service Club is a SCAM. I signed up for the 3 year comprehensive home warranty plan after they promised me to have a tech out within 48 hours. Four of the five claims I have submitted never once had a technician out for service within 48 hours. I have had to find my own tech each time and then go on for months with them while they don’t even reimburse me for 50% of the work.

I have been working on fixing my hot water tank for the last month and a half after a month. They finally found a technician to come out to diagnose my hot water tank and their diagnosis was to replace it. They did not like that answer so they canceled that technician and put in another ticket for another one to come out..Couldn’t find one, So I had to find one myself. My technician stated that it also needed a hot water tank replacement, and they told me because of somewhat of sediment on the bottom of the hot water tank that they will not replace the hot water tank. Buyers beware.. it’s not a warranty just a ploy to take your money! They will find any reason to not pay a claim.. The last Lady to lie to me was Star and she said her name is Star..

If I could rate The Home Service Club lower than 1, I would at least rate it -1! This issue continues to be unresolved for the past three months and counting! This experience continues to be inefficient and extremely frustrating! My claim for a leaking refrigerator started on May 19, 2023; we had to disconnect our refrigerator due to the heavy leak on our kitchen floor. This issue continues to be unresolved to date. A technician BTEC Appliance was scheduled by HSC on May 23 for a visit on May 29. Technician arrived late, inspected the refrigerator, mentioned that a water valve part was needed and that he would report to HSC. The requisite $65 was paid to the technician. HSC approved the diagnosis report and BTEC technician was scheduled to return to fix the refrigerator on June 13. He never showed up.