Quest Diagnostics Reviews

I checked in at Quest Diagnostics at 12:30. There is no person at front desk at Johnson city location, you need to check in a machine. The machine indicated a 20 min wait for walk-in. I have been waiting for one hour and just discovered that they do not have my doctor’s order. If someone was on the front desk they would have checked it. Still not got my lab done.

Soulless corporation. Absolute substandard of medical services. Disgraceful reality of healthcare in the US. Good luck talking to an actual person. Absolutely abysmal customer service. Such impersonal, discompassionate care.

Quest Diagnostics is billing me full price for lab tests done 10 months ago. Blue Cross paid them, but apparently, Quest has an atrocious record keeping department. Now Quest wants me to send them a statement showing Blue Cross paid the bill. Wow! Quest wants me to do their record keeping. Quest agreed to be low balled in compensation by Blue Cross, then tries to extort money from patients when the bill has been paid. Currently billing me $518.00+ when they agreed to accept about $200.00 in the contract.

If your doctor uses Quest Diagnostics, be sure to understand how you will be billed and the amount you will be charged. Quest Diagnostics consistently charges high premiums for their lab tests. You can buy urine tests for $10-$20 at a drugstore, but Quest will charge you $60 or more. If your insurance does not cover labs, consider asking to go to a different lab and pay a flat fee upfront for tests. Over the years, I have paid Quest and had them come back to me with collections, claiming that I did not pay or owe more. I have no issues paying my bills, but how they charge is ridiculous and predatory. On a side note, we need to write to our representatives about how absurd it is that we pay separately for every little thing when we visit a doctor.

I'm the male partner for IVF treatments and tests and both my wife and I are using Progyny insurance to cover everything. Other companies that we have gone to in order to get tests done haven't had any issues with Progyny. I called Quest for my billing and provided the authorization number that Progyny gave me to cover the costs and everything was resolved and covered. My wife called in to get hers done and the lady argued, harassed, and even went so far as to accuse her of giving them fake authorization numbers. My wife called me and was stressed out from the ordeal and she is supposed to be relaxed for her IVF treatments. I'm very upset with this company and will never use Quest Diagnostics again. I will not recommend and will even go so far as to let everyone I know not to use Quest Diagnostics. You can thank the employee that answered my wife's call.

Twice - TWICE these clowns simply lost my exams. A few years ago during covid when I paid for express service ahead of a flight, and now for a full blood exam where they took about 6 tubes. You go in there, check in, have your blood drawn, results never came, multiple attempts to complain - You can only send a message, they have NO human customer support - Simply yield a message saying they were "unable to find" your results. I've never seen such incompetence in my entire life, the whole facility is manned by illiterate idiots who barely speak english.

Slow, lazy, impossible to contact. Arrogant company that knows they Have you cornered. I came in as a drop in and they had a cancelation but skipped me. This company always misses the mark with customers.

The employee scared my daughter and ignored everything I said to her. Very rude and needs to be trained again in customer service. I have encountered a few good and nice employees but I think they are desperate for employees now.

After 3 weeks of having my blood drawn, there are no results. After several inquiries about the delay in results, I am sure that they have screwed up, but can't find out because I can't speak to a person.

My nurse practitioner sent in my labs without my approval. Quest sends me a bill for $645. They claim that I signed for the labs when I never did. That’s forgery on top of trying to steal my money for labs I never did! My nurse practitioner says to contact Quest. Quest tells me to contact my nurse practitioner. Playing games, attempting to steal my money, and forgery is a crime. I have both Medicare and Medicaid. Do not worry because GOD will get you for trying to steal my money and lying and deceiving. One of the 10 commandments is thou shall not steal! You are breaking the law but you will never get away from GOD! He will give you the punishment you deserve!