Skoda Auto India opens anytime warranty scheme

Mumbai: Skoda Auto India has initiated a new customer service called ‘Anytime Warranty’. It is a 1-year/20,000 km warranty package that can be used to enhance any existing standard or extended warranties, the company said.

Petr Šolc, Brand Director, Skoda Auto India, said, “We began 2023 by telling you the way forward for ŠKODA AUTO India is not going to be just about newer cars, but several innovations that provide an unparalleled ownership and maintenance experience for our customers. Anytime Warranty is one such offering that delivers on our promise of customer satisfaction and hassle-free ownership experience, in our path towards Accelerating Growth.”

The Anytime Warranty is designed especially for the older generations of the KODIAQ (TDI), SUPERB, OCTAVIA, YETI and the RAPID for a 1-year/20,000 km period. Any ŠKODA within 7 years of age and/or mileage of less than 130,000 km is eligible for the Anytime Warranty post inspection and certification. And all of these warranties – be it the standard, extended or the Anytime Warranty – are transferable to the next owner. Customers who have had their existing warranty expire can also purchase the Anytime Warranty subject to the car meeting inspection standards, the company said in a media release.

ŠKODA AUTO India already leads the Indian automotive market with a 4-year/100,000 km standard warranty when the industry standard is about 3-years/75,000kms. In addition, ŠKODA offered an option to extend the 4-year standard warranty to the 5th and 6th year/150,000 km under its Peace of Mind programme. The all-new Anytime Warranty is in addition to the existing standard and extended warranties and allows customers to have an additional warranty coverage of up to 8 years/150,000 km (whichever is earlier), the release said.

In 2022, ŠKODA AUTO India took the number of customer touchpoints to over 240 from 175 at the end of 2021. The company also brought down maintenance costs by up to 21% through high levels of localisation. The Anytime Warranty is yet another step in the manufacturer’s customer-centric endeavour to provide satisfaction and a hassle-free maintenance and ownership experience, the release added.

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