U.S. Cellular Reviews

Beware of US Cellular! The service is horrible, I was told by an associate if I have poor service don't use the phone unless I'm connected to wifi or find another carrier. Which now I am switching to another phone carrier. Customer service is horrible and when you talk to a customer service agent you can hear everything that is happening in their house - kids screaming, animals howling, hell I heard a roster crow one time for 15 minutes. I suggest staying away from us cellular, unless you want to pay for absolutely nothing.

I bought a phone two months ago. It's junk. This used to be a great company. Customer service is horrible people are rude. Been with them 20 years. They absolutely don't care. At this point any other providers would have to be better.

Their coverage area is abysmal and their policies are not well formed. Their data and phone plans are very limited. The customer service over the phone hasn't been bad (for me), but the company itself is awful.

The management there has to be the rudest person I've talked to. If I would have known my bill was going to be $200. Do you think I would have went from paying $120 from another carrier that I should have never left. Then she tells me her team wasn't trained correctly. WELL THAT'S YOUR JOB!! Seriously wouldn't recommend going there. Half way tempted to pay the 1,500 just to get out of this crappy deal.... NOT WORTH IT. FIND BETTER!!!!

Do not go to US Cellular. They have the worse customer service. I wanted to bring my phone and number to a new carrier because at the time I got my account and phone I was told you can use wifi calling anywhere. There is wifi. I have a business and I travel and need to be able to receive phone calls wherever I am. This turned out not to be true. I have been trying to get my cell phone unlocked for 4 days now. The phone is completely paid for and every time I call I get a different answer. 1st day "phone is not locked", 2nd day "submitted request will be unlocked by the end of the day", 3rd day "it can take a max of 48 hours to unlock", 4th day it can take up to 72 hours to unlock." Meanwhile new month started and they don't prorate! Still not unlocked!

They discontinued my auto pay, then told me that I would be charged a fee to pay by phone. I was unable to pay online and was told I could pay at a store, so I wasted a trip only to be told I would still be charged the fee. I filed a complaint with the BBB, and they told me they would waive the final fee to resolve the complaint. When I called to pay, I was told they could not waive the fee, that I could mail the payment, but since the bill was due that day, I would be charged a late fee. Will absolutely never go back to this company.

After 3 hours on the phone they could not port my number over and wanted me to drive to a store to try to figure it out. I canceled before it started! The worst and I’m going to go to T Mobile tomorrow!!

3 days in on the billing period I Paid everything off to lower my upcoming bill. Absolutely no change still $265 even though everything was paid off. Was told installments charges would be dropped. Looking into switching companies. Installment charges on something that is paid off. What about customer loyalty, Nice. Going to be cross posted so everyone can be aware. Guess there will be an update when I switch. Since I’m hearing something about hidden charges when you switch.. odd you can’t post a review on their site.

I do not generally write reviews if unnecessary. This one is for people who want to understand the process and not get trapped. Got US cellular Internet service for ZIP Code 73439 in December 2023. The sales agent in the store in OKC checked the zip code, and mentioned the service will work well. I happily got the service; which was necessary for me to monitor the security cameras for my remote home. And of course, use internet and be able to stream (the basics every company provides). I’ve been battling since the time.. I get the service-speed of 0.4 MB per and 0.9 mbps for upload and download, respectively (Welcome to 1990’s!!). Pay 89 dollars a month for this crap service is not acceptable, at-least in today’s modern time. They have troubleshooted multiple times in the last two months -nothing worked.

This is the worst company I have ever had service with, They tell you one thing then lie to you when you go in to question them, they said they would provide a free phone because mine was 3g and would not work anymore, went in, got new cheapest non smart phone they had, they said it was free no obligation, then I go in about my bill and they said I still owed $287.00 on the free phone, how do you still owe $287.00 on a free phone, they are a bunch of dishonest crooks