Verizon Wireless Reviews

I just purchased a new phone through our company plan. Transferring the data is never as easy as it seems when you are challenged with technology! (lol) I went into the Verizon store - Olathe branch #4061 & dealt with Leo! He was able to troubleshoot & resolve my issue with my Apple ID. He was extremely kind & went above & beyond to make sure my experience was a good one!

I visited the 770 Lexington store in Manhattan to resolve loss of connectivity on my mobile phone. The three men who aided me because the identification numbers on my mobile phone had been changed by a third party were **. They contacted both the Fraud dept and Customer service dept to resolve this issue which was lengthy and exhausting. It did not deter them. And I give them the highest recommendation.

I recently had the pleasure of speaking with Verizon Wireless Executive Relations Representative Gilberto and was thoroughly impressed with his professionalism and perfect communication skills. From the moment I reached out for assistance, Gilberto was customer-oriented and focused on meeting my needs. First and foremost, Gilberto's communication skills were exceptional. He could clearly and concisely explain complex information and policies in a way that was easy for me to understand. He was also an active listener, taking the time to understand my concerns and address them promptly. In addition to his excellent communication skills, I was also impressed by Gilberto's professionalism. He was courteous, and respectful, and maintained a calm and composed demeanor throughout our conversation. He truly embodies the qualities of a professional representative and made me feel valued as a customer.

I have used many cellular providers over the years. Going back to 1995. I settled on Verizon almost 7 years ago and I'm quite happy with their service. Even before I was on a plan with unlimited premium data, Verizon was letting me use huge amounts and they never once slowed down my speeds. The plan that I have now includes all kinds of great perks (Disney, Hulu, ESPN etc) . I especially love the worldwide roaming. I live in Tennessee and sometimes Google Maps will tell me to take some dirt road to get where I want to go and every single time, I stay connected to Verizon's network.

While working for Palm Beach County I needed a reliable cellphone service after trying numerous services and cellphones, Stumbled upon a Verizon with a Kyocera Dura Force Phone. Never lost, or had interrupts service while using this type of phone, meanwhile a iPhone lost service in too many places in the county and I returned it in 3 days, So I believe it was the phone itself that guaranteed me smooth connection.

The worst company that I have had the misfortune to do business with. Do not trust their promotions. There are many hidden costs. Every time I talk with them, I am given a different quote and often contradictory explanations.

I have an Iphone13 and it is freezing up and going black or white screen. I called to have it replaced and after 34 minutes of difficulty, they said the replacement was shipped and will be here in 2-3 days. After 6 days I called back and talked to Lily, and she left me on hold and eventually Mark came on the line and told me something completely different and said to hold and then it went to an option that did not apply to this situation and then just hung up. Then I called back and talked to David and he told me something completely different again and suddenly I was talking to Sara and she could not even find my original order number and once again told me something completely different. My issue was NOT resolved after over 2 hours on the phone.

In order to save over $120 a month, I decided to move my phone service from Verizon. This should have been a seamless process, and the added bonus of being able to keep my number. In the middle of the transfer, I was locked out of my Verizon account, and unable to retrieve account number or PIN to finish porting my number.

I have been with Verizon 3 years and the customer I received today was the worst. They need to close Verizon down. They will not work with you at all and I just had heart surgery, those foreigners are very nasty. They need to do something about them.

Not recommended, the services is terrible. I was at work and my phone totally disconnected for all service and I wasn’t able to call or message for an emergency. Also I did a trade-it-in at the store and they didn’t explain me how it work and they just totally want me to pay more than what the phone cost to pay it fully.