First Extended Service Corporation Reviews

It was just an okay experience, not spectacular. I was happy to pay the $100 deductible for the MAF, but then Star Nissan upsold me throttle bottle service which was supposed to be a complement to the Mass Air Flow; however, it was not covered by the warranty and cost me an additional $185.00 plus tax for a total of $310.00. Since they've done the work, my car vibrates a little. I am intimidated to go back to get my car serviced at that service center in the future.

I bought our vehicle pre-owned, and spent a lot on the extended warranty. It's my wife's car, and I want peace of mind. One pays quite a bit for the EW through dealer, they mark up for profit. I don't know what it costs through the actual company, but I'm sure less. 10k miles after our purchase, the engine needed replaced. That alone paid for warranty. And here recently had several issues, that totaled around $3k. Once again, the warranty came to rescue. No hassle, no argue, just a couple days of approval and they went to work. The inconvenience of dealing with the issues is the only negative in situation, but a loaner vehicle is available. I'm very thankful for this warranty company, and can very much say it's money well spent. I can think of nothing to improve on.

This May the engine in my wife's Jeep Cherokee suddenly started skipping which caused alarm lights to appear on the dash. The car had very low mileage for a 2017. It was towed to the Jeep dealer. The only issue I had with the process was the length of time it took for resolution. I’m not sure why that was. When it was determined that the engine would need to be replaced there was a little more delay in securing a replacement. Once the new engine was delivered things went smoothly and quickly. The car arrived at the dealer May 22 and left the dealership under its own power on August 9.

As near as I can remember all my experiences for this claim were mostly positive. When I first called a tow was arranged and the next morning when it came the driver suggested he try and jump my car which he did and my auto started but he said the battery was bad and l should purchase a new one which I did at an auto supply store but they couldn't install it so I drove to a car repair garage and when they checked my battery said it was bad as was my alternator & suggested I not drive it with the new battery because of damaging it.

I was getting Shift to Park error code on my 2019 Chevy Blazer and the engine would not shut off. I had to back, pull forward numerous times, jiggle the shifting lever before I could get it to shut down. From the beginning the shifting lever never seemed tight. I researched this problem online and found where this has been a common problem on other chevy models from years before 2019. In many cases the dealerships were not honoring the extended warranties because GM didn't know what was causing the problem and would not issue recall on the problem. The buyer was stuck with a big repair bill in some cases multiple times.

I recently had the oil pump replaced on my 2017 Chevy Z71 Suburban. However the repairs were delayed, because your records showed a “gap” in my oil & filter servicing of the vehicle, and I was repeatedly asked to provide records of two oil changes, which were admittedly performed not at the local Chevy dealership. This in and of itself is not the issue. The issue was that just months earlier, you replaced my entire transmission, and I had already provided the records for the two oil changes.

Furnace: The furnace wouldn't heat, sail switch needed to be replaced. Very hard location to access the furnace. Insurance wouldn't pay for the extra time necessary, so I had to pay for it. Insurance should have a flexible hourly limit based on furnace location. Black cable replacement: no issues. 4 star rating overall. 5 stars for PC Mechanical service. 3 stars for Insurance not being flexible and covering the repair costs.

Horrible communication. Inspection delays- no communication with outside party handling the inspections. Car has been at the dealership multiple times with the same issues. The dealer and the warranty company make it very difficult to have a timely diagnosis and repair. We love this car and is our only transportation for our kids but moving forward may NOT purchase another KIA. Reach out to me for more information.

Was totally unaware of any issues that technicians discovered during an annual inspection. Service rep came out and explained what they found, and that it had already been run through the claims process and all was good to go for repair. Hardly even realized any real delay in the service, so the turnaround time with the claim must have been extremely fast.

The dealer who sold me the vehicle said that it was not covered under warranty. I called your customer service who informed me that it should be covered and a claim from the dealer was never submitted and denied. I went back to the dealer with this information and was able to get almost all the work done under the warranty I purchased.