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Bass Pro Shops Reviews
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Reviewed Feb. 11, 2024
DO NOT buy one of the resort vacations. When I got mine I was told that the timeshare sales pitch was optional. Upon booking I was told it was not an option and I had to sit through it. I'll not be doing that. Further more it can't be refunded because it was purchased over 30 days ago. So I'm just out $300 because I was lied to outright. Lesson learned.
Reviewed Jan. 24, 2024
Bass Pro Shops have gone downhill in about 5 years, so downhill that I refuse to shop there or send anyone there. Or even recommend it. Prices are more than their competitors. Bass pro shops and cabela's are using the bait and switch to lure customers away from their competitors.. They never get back to you. Please shop around, advice is free, mistakes are expensive..
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Reviewed Jan. 5, 2024
I was charged 8% sales tax, Missouri state tax rate for online orders is 4.225%. When I questioned the tax rate, I was refunded the difference. How many people don’t question this! Bass Pro online orders overcharging 3.75% sales tax is a lot of money.
Reviewed Dec. 14, 2023
Terrible experience. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. I called and Tiffany (she wouldn't tell me her last name) from the fraud prevention department wouldn't allow me to speak AT ALL. She was yelling "we canceled the discount because we are not just gonna give you free money". Terrible treatment. Overall very bad experience so I won't buy here again.
Reviewed Nov. 29, 2023
I purchased a Vortex Venom rifle site from Bass Pro Shops. I ordered the sight with a 6 MOA dot. They substituted a 3 MOA dot. I asked them to exchange it, I have no use for the 3 MOA size. They will take it back only if I pay the shipping for the return and it has to be shipped by FedEx according to their instructions. I have had bad service from them before. I have no idea why I placed an order with them again! Saw a good price and got stupid.
Reviewed Nov. 26, 2023
Black Friday picked up numerous items that had Sale Signs/Discount percentage shown. When I got to the register, they rang up full price. When I questioned the sale, I was told that those are for only the bass pro MasterCard members. Of course, I was told I can go ahead and sign up for a bass pro MasterCard member and get the discount it would only take 5 to 10 minutes. I was upset because that was in the small print on the big sign, so I was told.
Reviewed Nov. 6, 2023
I recently drove approximately thirty miles to the Bass Pro Shop to purchase a Glock pistol, holster, target rounds and self protection rounds. I knew exactly what I wanted. I approached the sales counter and stood near a customer that was being waited on. I only stood close enough so the sales person would notice that I was next. When that customer completed their business I was ignored. No one else was at the counter. I had noticed when I approached the counter when I arrived that there was a young female at the end of the counter that appeared to have three employees helping her. One was wearing a white Bass Pro Shop shirt for some reason.
As I was not being helped by the group of three or the salesperson that finished with the person next to me I moved down to where the woman was in an attempt to be waited on. I stood there and it was like I was invisible. I asked for help and was then asked if I had signed in. Sign in to what I asked. A kiosk was pointed out to me. I signed in and waited. Soon I received a message to return to the gun sales area, which I hadn’t left. I waited and waited. The three sales people remained with the woman. Being frustrated I called another business that sells guns about twenty minutes from Bass Pro Shop and asked if they had the Glock that I wanted in stock. They did and it was $20.00 less than Bass Pro Shop. This was the first time I ever went to a Bass Pro Shop to make a purchase and not just to browse. In fairness, I did purchase ammo on-line with Bass Pro Shop last week and was very pleased with the price and fast delivery.
Reviewed Aug. 22, 2023
I called. Was transferred to fishing. Phone rang for a long time. No answer then disconnect me. Guess I will have to go somewhere elses. Seems like no one is working in that department, they probably are all on coffee break.
Reviewed Aug. 19, 2023
I left this store today with my autistic son (200 lbs - 11 years old) with 2 minds. First I am so thankfully to lady from first floor who helped us to reach very safe not jump in water. Which became very common especially I saw many in Tik Tok. We got second floor very good. :) Thank you her she was so warm and nice to us!! She promised to find someone to assist us in second floor - and she found person who told - it's not possible. :( I said thankfully to this nice lady and move forward by my own. What's mean that problem will be problem when it happen, and autistic people not welcome to visit this store about safety issues? I feel very sad about it. :) Such huge store and such nice history and having such huge social problems. :(
Reviewed Aug. 19, 2023
I tried to make a purchase for a little over $250.00. Woke up this morning to see the purchase was canceled. I checked with my bank to make sure it wasn't anything on their end like "flagged for suspicious activity". Nope, everything normal with my bank. I call up Bass Pro Shop customer service and was transferred to their Fraud team. Their fraud team informed me that my order was flagged and that once it's flagged there's nothing they can do. I asked them, "Flagged for what?" Was told they can't tell me the reason why.
I told the agent, "I have more than enough money in my account. My name on the order is the same as my card used. The billing address is the same as the shipping address. Even my email is the same. I can verify all the information that you need me to. I've had this bank account since I was 16" (I'm 38 for Pete's sake). The woman responded with, "Unfortunately, we can't tell you why it has been flagged. Generally, when it's been flagged it's due to suspicion of fraud. Again, once it has been flagged there's nothing we can do." I tell her that she means to tell me that they have some mystery system, most likely ai or something, that makes these decisions and once it does... there's nothing you guys can do???
I asked to speak to a manager and she stated, "Unfortunately, our manager does not accept phone calls. I recommend you purchase the item from a store." The nearest Bass to me is an hour away and is out of stock. The next closest store has limited quantity AND IS IN ANOTHER STATE. I informed her of that. She apologized and said, "Unfortunately, once it's been flagged there's nothing we can do. My manager does not accept phone calls nor emails." I asked if I tried to make that purchase again with a different card, would it go through? She said most likely not. I asked her to transfer me to the manager for customer service. She told me "guest services will most likely just transfer you back to me anyway." I insisted and she said ok. She then transferred me to the main menu. As in the automated menu when you first call.
Long story short: My order was erroneously flagged. No discrepancies in billing and shipping info. Fraud team says once their "system" flags it, they can't do anything about it. No, I can't try to speak to a manager as they don't accept calls. No, I can't use a different card to make the purchase as my name and address is the same. No, they can't do anything to make this situation right.
I did absolutely nothing wrong here. There is a flaw in their system and they take no accountability. They are, no doubt, losing thousands to situations like this as I know if it happened to me... it has happened to others. The fact that I was flagged was not the most upsetting part. The most upsetting part was that I was flagged, their staff isn't given the ability to make it right, and I was told that I wasn't allowed to speak to a manager about it. Shame on them.
Bass Pro Shops Company Information
- Company Name:
- Bass Pro Shops
- Website:
- www.basspro.com
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