Enterprise Rent-A-Car Reviews

We rented a car through Enterprise located at the Paris Hotel in Vegas twice. The gentlemen working were friendly & professional. Explained everything & helped us with questions. The 2nd time we rented, we were commuting six hrs round trip. When we stop for gas we noticed one of the tires had a bubble (raised area) on the tire wall. We called the employee who rented us the car. He was concerned, asked our specific location, directed us to another enterprise on our route that detoured us off our route by 10 minutes.

Above and Beyond Customer Service Date: 02/10/2024. Had a scheduled reservation with Enterprise. Completed the reservation, upon arriving at the rental location: Gastonia, NC, the manager greeted me with a smile. Plus, no waiting in line! The manager Vanessa L., she waited upon me with a smile and immediately assisted me with the reservation. After acquiring my information. She said, "You can pick any vehicle that you would like and plus try it out first to feel comfortable." I felt like I was a movie star receiving all the amenities. She made sure the vehicle was clean on the inside and outside. The vehicle was washed before being driven. She made sure I knew what the specific dashboard controls were and made sure I was comfortable/satisfied with the vehicle.

My rental car experience started off TERRIBLE! But, the customer service was impeccable. I received my rental car on 11/21/23 and returned it on 12/20/23. As we were walking up to the vehicle, I should have noticed the open windows. After looking over the outside, I signed the paperwork and jumped in. I noticed a foul smell masked in Febreze. I was in a hurry to meet my kids, so I took off. On the way to meet them, I started getting a headache and feeling nauseous. When my kids came up to the car, they all covered the noses and moved away. I asked them what do they smell? They immediately said vomit. None of them wanted to get in the car with me.

Over the years, I've only had excellent Customer Service experiences with Enterprise. My latest rental in Charlotte, NC was no exception. There was a glitch in my reservation (not because of Enterprise)...and Milly, Charlotte, NC, came to the rescue and with a smile, patience, professionalism and expertise to get beyond the glitch and got me on my way in a SUV that was even better than the car I had originally reserved (we were headed to Smoky Mtn National Park...she knew the Jeep SUV would be better for mountain travel). Milly was outstanding...but that what I've experienced with all the Enterprise folks.

I drop off my car at Gunther Kia at 10:30am for service. It's a good thing that Enterprise Car Rental was next to Kia. When we went over the waiting area was full and I thought this is going to take a while. To my surprise Ozzie **/Branch Manager took a look at the waiting room made an assessment and called the play on how to get us moving and out. It was a good call, he services those returning cars first then took care of us who was waiting for a rental. That decision had us moving through the system with ease never missing on quality customer service care, we were out within 30 minutes. I say top hats to you Mr. ** for giving quality service efficiently while meeting the needs of each of your customers. I highly recommend the Enterprise branch off of State Road 7.

My experience with Enterprise (Alamo) started off great, but it quickly turned sour. Dropping off the car in good condition should have been the end of it, but instead, I received an email stating they were withholding my $495.55 deposit due to a small dent in the front right bumper. The problem? The dent was already there when I picked up the car, clearly visible in a photo I had taken beforehand. Despite emailing them proof of the pre-existing damage, I haven't heard back from them or received my deposit back. It's incredibly disappointing to encounter such sketchy behavior from a company I had trusted.

I waited for 3 hours to get a car at the Waterloo, Weber location. It is not the employee's fault, but rather the larger booking system that Enterprise has in place that overwhelms the employees. I was waiting on a car for an insurance claim with RBC insurance. I waited in line for an hour after my insurance company made the booking for me only to have no car available. I left for an hour and waited at a Tim Hortons only to have to wait another hour in line before I eventually got a car. What a frustrating and stressful experience. Half of my day was totally wasted.

I book through the phone, told the person all my info that I be using a debit/ bank card and that I live out of state where I’m trying to go. They said fine, did the booking. I go to pick up the car and they said my bank card won’t work, has to be a credit card and I can’t rent since my license is from a different state where I was trying to deliver the car at I would be renting. So I was stuck trying to figure out another way after I thought I had everything figured out

Awful customer service. Reserved a premium SUV weeks ago and went to pick it up and they gave to someone else. I leave for my trip in 8 hours with no vehicle. Basically told me oh well. Will never reserve a car with them again. Beaufort SC store!

Matt at Enterprise Rental Services in Royal Oak, Michigan, deserves every bit of praise! From start to finish, he provided impeccable service, ensuring my rental experience was seamless and stress-free. His professionalism, efficiency, and friendliness were truly remarkable. I highly recommend Enterprise in Royal Oak, especially with Matt leading the team!