FYI: Empathy And Sympathy Are Totally Different

Photo credit: J_art - Getty Images
Photo credit: J_art - Getty Images


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When your friend comes to you when going through a bad breakup or mourning a beloved pet, you might respond by helping them process the situation and offer them advice. Or perhaps you're the person in their life who's ready to take matters into your own hands at the drop of a hat. Or maybe, you're known as someone who offers a shoulder to lean on and an ear to listen.

Your go-to response is determined by your tendency to express two power player emotions: sympathy and empathy.

Thought they were the same? You're not alone (an empathetic reaction) and sorry if this is jarring information for you (a sympathetic reaction). But the two emotions are "totally different," says Dr. Erin Leonard, PhD, a psychotherapist, author, and researcher.

"They feel different," Leonard adds. "When a person has empathy, they resonate with how the other person feels as a fellow and equal human being. Sympathy is pity. When someone pities someone else, they are looking down on that person."

Meet the Expert: Dr. Erin Leonard, PhD, has been a practicing psychotherapist in the Michiana region for over 20 years. She is also the author of How to Raise a Secure Child—Parenting With Empathy.

That said, empathy and sympathy each have their own set of circumstances where one might be the best emotional reaction over the other. Sometimes, you might want to try to relate to someone on their level—and if you've ever been in their position, that may even come naturally. Other times, you might not be able to relate to what they're going through, especially in situations where it might not be appropriate or possible, like losing a parent, for example.

Read on for everything you need to know about the differences between empathy and sympathy.

Empathy vs. Sympathy, Explained

The biggest difference between empathy and sympathy is how much you are trying to connect with someone on a personal level in your interaction. As Leonard describes it, "Empathy is when you really listen for a feeling and try to relate to the feeling for a moment and you convey an understanding of that person’s feelings," whereas sympathy is focused on feeling sorry for someone and potentially even pitying them. "You’re not working to understand how they feel; you’re putting yourself at a distance," she says.

One example she gives to illustrate this difference: If a sympathetic person sees a houseless person, they might give that person change and go on about their day. An empathetic person, however, would spend time with a houseless person, maybe taking them for a meal, and attempt to connect with them on a human level.

To break down the concept of empathy vs. sympathy further:

When you're expressing empathy...

  • You try to connect with the person.

  • You offer validating statements that let the person know it's okay to have these emotions.

  • You might respond with phrases like, "I get it. You have every right to feel that way."

When you're expressing sympathy...

  • You can't necessarily relate to the person's situation.

  • Your statements put a little bit of distance between you and that person.

  • You might respond with phrases like, "I feel sorry for you" or "You poor thing."

When should you say you have empathy for someone?

The short answer? Almost always. By trying to relate your friend's feelings, you're not only validating them and their reaction; you're also letting them know that the emotional reaction they're having is okay—it's human, explains Leonard. The key here is that the other person should then act on their feelings in an emotionally intelligent or constructive way. Empathy does not give them a free pass to respond however they may want.

But that validation can be extremely empowering. Empathy, Leonard says, helps a person feel "less alone in their plight and feel connected and close to someone." In turn, this can help them feel that "they’re more apt or able to solve their own problems."

You may not have gone through this person's exact situation, but you can tap into other moments in your life where you've experienced that emotion, Leonard advises. Think more about relating to the feeling than trying to understand the situation itself. "Feelings are universal," she says. "...I know exactly how it feels to feel left out. I know exactly how it feels to feel put down. Trying to understand the feeling—that’s what you’re going for."

When should you say you have sympathy for someone?

Showing empathy can be powerful, but that's not to say that sympathy is never the right reaction. In distant relationships or if you see strangers going through something, the reaction that you'll have is likely a sympathetic one. For example, in a natural disaster, you might feel sympathy and decide to give to an emergency fund or donate blood, but it's unlikely that you would connect on a empathetic level with someone who was affected (unless you'd gone through a similar experience yourself).

"Sympathy is not a bad thing, but sometimes, it’s not enough in a close relationship," says Leonard. She cautions that relying on sympathy instead of empathy with a family member or close friend might make them feel more alone because you aren't relating to them as an equal, and that you might actually be "creating distance in the relationship by viewing the other person as disadvantaged and less than."

When you think you might be leaning toward sympathy or pity with a loved one, remember to relate to them through the feeling they're expressing. When was the last time you felt such a way, and what do you wish someone might've told you during that time? That can help guide you toward an empathetic response in appropriate situations.

Watch Oprah share her thoughts on compassion and empathy:

How does compassion play into all this?

Compassion is the basis of both sympathy and empathy. Leonard likes to think of compassion as "trying to understand and feeling for another person," which means it's a useful tool in both sympathetic and empathetic reactions. Sometimes, tapping into your compassionate side can help you bridge the gap between yourself and someone else. And any time you're trying your best to understand another person, says Leonard, you're doing something right.

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