JK Moving Services Reviews

JK Moving Group moved me from Florida and a friend of mine from DC. My friend knew them because they had moved two of the presidents that she worked for up there. So, that was a pretty good reference and they assured me they could and they did. I chose them based on the reference from someone who knew them from the White House. It was rather a large move for me and I wasn't gonna choose somebody that might have the best price because I needed to know everything was gonna be safe and show up like it should. I had them do packing, too. So, I took the full service. They did the boxes. I supervised as they did that. We had a packing day, a loading day, and then they started getting ready for the drive. So, it was like I had a five-day process because I also had my cars towed up here by another company that ties in with them.

I've used JK Moving four times over the course of 14 years and the customer service is good. We've had the same service rep each time. More than that is the care that they take with protecting both where you're moving from and where you're moving to, which is noticeable and different than other movers. The quotes are accurate. It’s high but you get what you pay for. The crew have been very good and professional. Typically, they have good chemistry. I've never noticed any conflict among the different crews and it seemed all have been very rehearsed in the training that they get in the warehouses. Everything has made it timely and intact. There might have been the edge of a chair that might have been scratched or damaged, but that was once in 14 years. If JK could lower the price in the same quality, it would be better.

I moved from Virginia to Myrtle Beach, South Carolina, and I was disappointed that JK Moving couldn't give me a better date as to when the furniture would arrive. Prior to pick up, they would only say that it would be sometime between two and six days after pickup. Once they did the pick up, they said it would be a couple days and they couldn't be more specific. They called me beforehand though.

The move wasn't cheap. The problem came in when I talked to JK moving about storing my stuff. They said, "Well, it's like two moves. You moved to your house n Virginia and you put it in storage, and then you turn around. And when you want it in Pittsburgh, you have to pay again, like a second move." The people that they had who drove the trucks down here in Florida and in Pittsburgh were absolutely outstanding. You couldn't ask for better employees. JK was flexible. The only thing that I wish could have been handled better is that they could have put stuff in storage instead of me storing it in the house that I sold. Other than that, they were accommodating so that was good.

JK Moving's sales rep came out and talked to us, and I was very happy with them. Their prices were all in the same ballpark. The crew packed the pictures and mirrors. We packed something there that should have stayed, and because that was the driver's home base, the next time he went back, he took it with him. So, they helped us out very nicely. I would recommend JK Moving. Use them. They're a good company. They made our move very easy.

We did a ton of research before choosing JK Moving. We had a lot of very heavy items to move and, having moved them in the past, didn't want that stress. It was a whole house move, just 8 large items. They were provided with the measurements, weight and videos of each item. They stated they wouldn't have a truck in the area so would use a partner, which was fine. The communication leading up to the move date was a mess. Apparently I repeatedly was confused with another customer so kept getting information intended for them. When the movers showed up it was 2 men with a truck and ramp. I asked why there wasn't a lift gate and they said they had not my received the contract as they were driving over. I will say that these men were great outside of being completely set up to fail. They were able to move some of the items, then. My husband had to help with one. They decided to try to get help.

Not a good moving company. I have used many professional moving companies over the years from across town moves to multi state moves. I would say this was the worst moving company thus far. First, the estimation process was inadequate. The day the moving truck arrived, it was already half full with someone else's items. The movers tried their best, but they had to end up strapping several items to the back of the truck, exposed to the elements. Then the movers had to travel to another client with our stuff on board to deliver half of the truck. This was not explained to us in the quoting process. We contacted the company to explain our frustration, and they shrugged it off stating this was common policy.

JK Moving Services (headquarters in Sterling Virginia) are toxic with robocalls, robotexts and emails that won't stop. Spoofed numbers, opt out, donotcallList are ignored. Multiple contacts a day. "Sorry for disturbing you. We won't contact you again." Complete liars

The move went really smoothly. We had to change the date several times and they were very accommodating. Their price was competitive, and it was overall a good experience. The final cost ended up being less than what they quoted. There were a couple of things that were damaged. But they reimbursed us for those.

JK Moving wasn't truthful with us. They loaded our household goods on their truck and took it somewhere and had it throwed it off the truck. They left it there overnight and loaded it back up again. That was when they broke a lot of stuff. They broke the legs off the furniture and busted the coffee table frame. They took pictures of it all. Then they called Columbus and had two guys down to do the unloading. They handled stuff properly. But they didn't elaborate on the broken stuff because they knew it wasn't right. One guy did take pictures of it and I showed him some of the stuff and he agreed.