ICICI Lombard voice bot enables motor claim registration over call

MUMBAI: ICICI Lombard has launched a voice bot service that can instantly register motor insurance claims over a voice call.
The voice bot speech recognition capabilities enabled it to understand long narratives and as it is voice-based it can work on smartphones as well as feature phones. It has been tested in high ambient noise situations and with different speech accents.
A call to the company’s helpline will help users connect to the voice bot following which details need to be filled in a web-based link that is sent via SMS.The Bot will soon be enabled to facilitate customers to upload claim documents and submit an e-form.
This platform has is currently in English and will soon be available in Hindi and Tamil as well, apart from other languages. The solution has been deployed on AWS cloud, with access to all marketplace solutions.
“In the new hybrid world, where contactless solutions are the norm, this service will empower our customers to register their motor claims instantly and from the safe environment of their home,” said Girish Nayak, chief - service, operations & technology, ICICI Lombard.
The company has already been using the underlying Voice Bot technology in a large number of use cases including automated medical underwriting for people with pre-existing conditions and assisting customers during the renewal of their health insurance policies.