Penske Truck Rental Reviews

I recently rented a cargo van to move things from storage in San Diego across country to Baltimore. There were some initial hiccups - the first van they gave me didn't have a working radio; the next place I went to didn't have a van although it was supposed to; so I ended up at four different places over 24 hours to get a working cargo van. However, after that, there were no problems at all with the van, and throughout the process customer service was terrific. People at the Penske hotline and at each location (even non-Penske like Home Depot) were patient, helpful, and informed. They helped me get a better discount than I initially found online, gave me a new contract to account for the initial delay, and waived the late fee when I returned the van a few hours late. So, despite the problems getting the van in the beginning, the excellent customer service throughout more than made up for it and I would happily rent from them again. - Adam N.

Rent a truck from Penske in Dallas TX, and they treated us good. They had our truck ready to go and we didn't have any problem. So if anyone needs to rent a truck, rent it from Penske. They'll treat you like a family and make sure you are comfortable. When I do move again, I will be renting a truck from Penske, and again thank you to the team of Dallas TX, (Irving) two thumbs up.

We rented a one-way truck for the standard 5 days. When we got to our destination they waived the $100 / day charge and let us use the truck for another week for free. I can't remember any company ever being so generous, so I want to thank the Penske people for their kind dealing with us. Also all the customer service reps were very friendly.

I would like to review the Penske Truck Rental on Stanley Gault in Louisville, KY. My customer service representative Rachael ** went above and beyond the call of duty for me and my situation. She gave me the best price for Penske rental that was over a 2-week period of time with a final one-way. I was able to call her anytime and I live in Brooksville FL but was renting from this specific Penske. Rachael provided 5-star service and professionalism for me throughout the process. She did the best she could with discounts and was able to help me to the very last day with coordinating the drop-off times and my work schedule. I had 100% service from her and I am recognizing her for the hard work and time she put into my contract. Thank you so much!

Every single person I spoke to was so nice and helpful. Every single time I called and when I came in to get my rental Truck! I was very pleased. David, Jacob and Christian were great! Also, Leslie, was awesome! I love Penske on West Carmen street.

Reserved a truck a week in advance and received a confirmation that the truck would be available. Showed up at Home Depot at the scheduled time and was told there was no truck available for us, even though we had a confirmed reservation. Had to scramble to find a moving truck somewhere else since we had friends waiting at our house to help us move. Terrible service. What’s the point of the guarantee??

Hello everyone, please read entire review whoever try to purchase or have a plan to buy a commercial truck from them. In the February 20 I bought the Frieghtliner 2018 from them. I picked up the truck in Indianapolis and I am leaving in California. When I was coming back to California the cooler was leaking. And I feel the brakes are not good so when I reach in California, I took the truck to my mechanic and he fixed that coolant leaking. Cost $300. After that he check the whole truck. When he diagnose one of the cylinder head was not working it cost me $6500. After that he checked one of the passenger side disc brake not good and he showed me the caliper was cut with the welder inside and have a no disc brake either. It cost me $2000 the total, I have to pay $8000 to fix my truck. I bought the truck cash so I spent my whole money to buy the truck and now I don’t have money to fix when I call them.

Been a huge fan of Penske truck rental for nearly forty years as a traveling construction superintendent, not so much this time around relocated from East Mesa Az to Bullhead City Az. Four hour trip turned into a nightmare of seven hours. Hour before destination ABS, Stabilizer service needed, Suspension controls, check engine light all came on, had to crawl below fifty miles an hour for better than 100 miles.

I explained the situation to a sales rep that called me and I believe we can work well together in the future.

Where do I start, this company took advantage of me. I made a reservation for a 22ft truck and not knowing anything about moving trucks they gave me a 26ft diesel. That isn’t what I reserved and it was supposed to be unleaded. Had no clue they had me sign without telling me this and walked out around truck told me nothing and handed me keys. So I left and found out on driving back from getting truck on my moving day that I had a headlight out. So while moving in rain had to be on phone with roadside to get it fixed. He said everything is good to go.