Honda Insight Reviews

I leave the car there, in the afternoon, she we said we need to leave the car at the Honda South Dealer. I said, "We have 3 Honda cars, one for my son who studies at University of Tennessee, two of them stuck at Honda South, can you suggest what we do, when we can pick up two of these?" She said she have no idea!!!? To myself, and all of readers who catch this, from now think first, Honda or Toyota, Honda South or other place?... Your decision. I know mine very clear. Thomas **

Here’s what happened. I drove into my parking garage at work-I did not hit potholes or go over bumps. I turned up a couple of levels. Driving slowly I saw a spot between 2 cars. As I slowly turned and bear in mind I was on an incline, the car lunged forward and my left front bumper slammed into the back bumper of the car on my left. I tried to brake and control the wheel but literally had no control of the car car. It then flew forward slamming into a metal barrier in front then flew up in the air on the right landing down onto the car on the right. The metal barrier stopped my car from falling to the level below.

In live in CA and this is deemed my fault, which is insane.There was extensive damage to my car and the car on the right. Minor bumper damage to the car on the left. The guy at the body shop told me this is common in hybrids. Why isn’t the public made aware of this? This could have been farmyard fir myself and if there were pedestrians there. Also what if I was on a street or highway at a high speed other than barely moving to pull into a spot? I’m trying to find a lawyer to take my case.

That fix did not last. The car would still need oil in less than 3 weeks from the oil change and new spark plugs and complete cleanup. I searched online and found more oil consumption complaints but then I found that Honda put out a TSB Technical Service Bulletin extending the Warranty up to 8 years past the purchase date with no mile restriction. I was still reading that some Honda owners were having difficulty getting Honda to honor this. THIS IS NOT ONE OF THOSE REVIEWS.

I went to Honda, told them about my oil consumption bringing up the TSB 16-101. They explained that I would need to do an oil consumption test before coverage. Not an issue. I hoped. Well I needed to drive 1000 miles and see if I lost more than a quart. I drove 700 miles and it took about a week to lose nearly all my oil. They said indeed my car was going to need the 16-101 O-ring replacement and any other part affected by this issue. COMPLETELY COVERED. They gave me a loaner for the 5 days they had my car and when I returned, they told me that I basically had a brand new engine. My car is great now and the car that I expect it to be.

I have contacted the dealer (on a weekend) so must wait until tomorrow for the service dept. to be open, notified Honda.com, and for good measure, I also notified the NTHSA too -- as I am not aware of any other 2019 Honda Insights being reported with gasoline dilution in the oil crankcase (all have the 1.5L gas engine). My car is covered under warranty (yeah), but this is still a shock to me! I have also noticed that keeping all my gas receipts, and having the touring model, it does get a lower gas mileage figure (heavier car), but it has also been getting a slow downward trend in mileage too!? Could there be a connection? Lastly, I dread winter coming as this will be where the "rubber meets the road" as winter/cold weather does indeed affect your gas mileage lower, and hopefully no other issues like heating the car, stalling, etc.

Upon further research I discovered the class action suit against Honda for this very problem, which posited that "the vehicle contains a systematic design defect that enables oil to enter into the engine's combustion chamber. The alleged defect led to premature spark plug degradation and engine malfunction.” This is EXACTLY what happened to my car. EXACTLY. Honda extended the warranty to Insights as a result of the class action suit, which my car should qualify for, but they are claiming that the spark plug caused the damage. The evidence clearly does not support that assertion. I'm an evidenced based social scientist, and my research is pretty conclusive. Honda needs to cover the repairs to my car, or replace my car, so I can get home to Seattle to start my new job on May 31, 2019.

I waited for three days and Honda kept sending the wrong part. It was then I looked on blogs regarding Honda alarm systems! Many many people have had trouble and complaints regarding the alarm systems. There was NO WAY to disconnect it on newer models. So I called Honda USA. They said I had to get ANOTHER diagnosis from a certified Honda mechanic at a Honda dealer. I took it to Honda of San Marcus Texas. Another almost $100 to diagnose BUT THEY SAID IF I repaired the car there they would waive the diagnostic fee!

Hold on to your seats! They said it was a completely different problem and felt it was the front hood door latch sensor. Now there were six sensors! Quoted about $350 to repair. I did nothing to cause this problem! Three different diagnosis from CERTIFIED HONDA MECHANICS! All assuring me this was the problem. All the complaints on blogs! I agreed to the repair and they told me to recontact Honda USA. I wrote a long letter explaining I have bought five Hondas over last 20 years. NEVER AGAIN.

I got a call from a disinterested and arrogant customer service rep from California almost a month after the letter was written. It was like she was reading a script and told me the car was long out of warranty! Would not acknowledge any liability and would not let me speak to a supervisor. She was rude and arrogant until I told her I too was recording the conversation. She freaked. She said ONLY she was allowed to record! One-sided anyone? I said, "Ok I stopped recording."

After maybe another 30 seconds after she told me they would not do anything she hung up on me! I am going to tell my story on every blog I can find regarding what appears to be a common thread for legitimate complaints! Deny, deny, deny! She said if I had an issue to talk to the dealer! Funny, the dealer said exactly the same thing and to call Honda USA! Circle jerk anyone! I will NEVER BUY ANOTHER HONDA PRODUCT! Disgusted in Texas.

One thing I've noted is I'm missing an engine temp gauge, I feel like the cooling system isn't doing much lately since we're getting extremely hot weather. I've noticed the stop/start is annoying and not very responsive, it can jerk sometimes. My brakes are funny with the pedal depressing itself while braking, sometimes the brakes are hard next soft. I'm coming to a soft stop next I'm jamming on. I have noticed it loses power sometimes and it comes back. It can be sluggish at high speeds trying to overtake. I don't like pushing it too hard. I've replaced my front parking lights since the original bulbs were blown. I think the idea of not having a spare tire hilarious, although I love the size of the boot. The wing mirrors are electric and huge for a family wagon love it. At the end of the day I got this car on a whim, so far it's the best car I've owned in years.