Consumers Want Service And Technology For Engaging With Brands, Study Finds
- by Ray Schultz , June 13, 2019
Consumers want superior service. But companies are clearly not delivering it, as only 44% of customers have been with brands they like for three-plus years -- down from 61% in 2015 and 51% in 2018, according to Engagement In The Always-On Era, a study by Verint.
Worldwide, 83% say …
