JG Wentworth Structured Settlements Reviews

The customer support with JG Wentworth is 85% impressive. Everything's handled and explained. However, there was something that was said but not delivered. There's supposed to be a sign-on bonus but I've never seen one. Since the deal, I've asked them about it but I haven't gotten a response. Also, once you are signed up and a major portion of the deal is done, you get a sense of them stepping back a little bit. I don't know what's going on. In between some of those portions of the deal, keeping in touch a little bit more would be good. When they keep in touch, some politeness in the emails could be better. With some of the younger guys that are involved now, when they're asking if you're interested in doing a deal and you tell them you're not interested, they hang right up without even saying anything. You'll also get an email, and it's like a text from a friend. There's no "Good morning" or "How you doing?" It's not even addressed or signed off.

I reached out to JG and we worked out a good number or time period. It was very quick. They streamlined everything easily for me. They sent me the paperwork and I read through it. They needed me to sign some paperwork that I thoroughly went through and then I went through all the dates. They laid out the dates and the payments so you could see everything very clearly and understand what you are doing. They wanna make sure that you understand that. They wait for a court date and you meet up with the judge. You have your case and either approve it or don't. The communication was very good and there was a lot of it. It was also via text, which I prefer. If I reached out, they would text me back, "Can you talk?" And they would call me. It was very easy. The process took two to three months. It was great quality service and they send you a lot of stuff.

Steven was very helpful and answered any of my calls when I needed him. When I needed some of the money before my court, they were nice enough and they talked to other people in order to get me that money. It was a good service and they were kind, respectful, and helped me out with whatever I needed. But I just got a call from someone saying that they could have offered me 18,000 instead of 16,500 because they fund with their money and not like JG Wentworth who gets money from someone else. Other than that, I would tell others to ask for Steven as a consultant and that JG Wentworth will help them out very good and satisfy all their needs.

The customer service was a lot better than what I expected. They stayed helpful and stayed in contact through everything. If I wasn't getting phone calls, I was getting a text. The lady that I spoke to originally was Grace and she took the time to relate to where I was coming from and understand what I needed. That was pretty great. A lot of people like to use big words to throw up a bunch of smoke to get you to look away from what's actually going on but JG Wentworth was clear-cut. I expressed my concerns with them and we found the middle ground to stand on and something that worked for both of us. Their payout as opposed to what they take is still kind of high. If they could bring down those percentages and you get more bang for your buck, they'd be pretty solid. But I would use them again.

JG Wentworth has been wonderful. They check in several times a week when we get going through the process. As the process gets closer to the court, they check in once a week to make sure everything is going well and that I'm not changing anything that I want in the contract. Their rep logan contacted me after the settlement was paid out to make sure I was happy with their services. It was very nice.

I needed to be able to purchase a home and moving. JG Wentworth helped me with moving costs and their reps were very good. They took their time about getting the money to me but it came within the expected time. But the fees were up there, so I wasn't happy about all that.

JG Wentworth's reps were good and they were never pushy. When I asked them not to call me all the time, they didn't. There are other companies that did. We paid off everything and I'm very satisfied with the service from JG Wentworth.

My husband had a problem with JG Wentworth because they didn't send his money out and were giving him a hard time. But he ended up cussing them out and they sent him his money. They’re also annoying. They’re always calling and trying to get quotes. He just did a transaction and they're already trying to get him to do another one for a life contingent payment. They have my number, so they call me. They push me and won’t take no for an answer. They bring your personal life into it.

Their customer support was very helpful. I needed to know how to prepare for court ‘cause I was very nervous. The rep made it so I didn't think too hard. Everything was wonderful.

I stuck with JG Wentworth because I trusted them. They helped me through everything and explained things I didn't understand to me explicitly. Also, their customer support helped me out a lot. My life changed a lot for the better working with them. I got to do the things I wanted to do and didn't have to wait to do them. I'd tell others to go to JG Wentworth because they would help with every step of the way.