Humana Vision Insurance Reviews

Humana Vision has the worst customer support I have ever experienced. It is very difficult to reach a live agent. The website is very difficult to navigate and many of the links do not work. I highly encourage anyone to seek a different insurance company, as dealing with them will be a headache.

My ophthalmologist wasn't on Humana's network. So I had to deal with their "customer service support". After 45 minutes, and several redirects to other departments, I finally found a knowledgeable person who spoke clear English. I learned I have to submit extensive paperwork to file a claim every time I use my very competent ophthalmologist, which is annually. I went on Humana's website to find local ophthalmologists who are "in network". There was only one available within a 25 mile radius. The mega insurance consolidation isn't working for us consumers.

I signed up for Humana Vision Insurance. I tried to cancel it several times, only to be told that they can't find me in their system, but yet they are taking $50.74 each month from my bank account. They are robbing people. I want all of my money refunded to me, and for them to stop taking my money out!

I sent in a claim for glasses and lenses because it was a out of network store, Costco, so I haven’t got my money so I call. Guess what? No record of a claim. I’ll make sure everyone and their brother knows what a ripoff they are. I’m going to resubmit the claim and if I don’t get my money it’s the BBB and the ins commission.

I am writing as I just signed up 2 days ago and they have taken $49.99 out my account. I have no ID card. Nothing. I was on the phone for 42 mins getting passed from one department to another and no was able to pull me up in the system. They can take my money but not find me??? Then the last place I was transferred to I got hung up on after 42 min of this with no answers whatsoever. I am thinking that if this is the way their customer service is I picked the WRONG Vision plan!!! Very disappointed.

They sent a letter by mistake saying our dental plan was cancelled due to not receiving payment. (Parents paid it on time.) Then while I thought plan was cancelled they kept charging my parents and refuse to return the money they stole. Never used the plan thinking my account was cancelled. Today’s customer service was absolutely atrocious. The ladies think they knew what they were talking about and it was absolutely wrong. Honestly even Walmart customer service is way better. That’s something crazy to say!

This company all around is a joke. Stay away if possible.

I would give this 0 stars if I could. I had Humana Vision Insurance before I was with my new employer. Once with them, I preferred their coverage so I wanted to terminate my Humana Vision Coverage. I did so in June 2017 along with my Humana Dental coverage. Then in May 2018 I received a letter from Humana essentially saying "thanks for renewing. We will automatically charge your card in June $170 some dollars." The letter doesn't even have a number to call for questions, just the Department of Health and Human Services number for if you have been discriminated against.

I was enrolled in a Humana vision plan. They said it would cost $15.0 per month and would save me $150. Per yr on contact lenses. Well it cost $180.0 per yr for the insurance and that's all they do. So I ask, where are the savings? Also they incorrectly entered my information on the card; in fact, I or no one else could access it. But in the end fate saved me money. My eye dr. told me they only covered $150.0 per yr. IN A NUTSHELL I NEVER PAID A PREMIUM OR USED THEIR SERVICE BECAUSE OF THEIR MISTAKE. THEY ACTUALLY SAVED ME FROM THEMSELVES. How ironic!

I enrolled in Humana's Dental and Vision plans. Immediately following enrollment I discovered that I was enrolled in Humana's Eyesight/Select plan. My local vision care provider was not part of this Network. They were part of the Eyesight/Insight network. The Humana sales rep never even bothered to check to confirm in which network my vision care provider was a member. I spent 4 days calling Humana to get this changed. They could never find my account and kept transferring me to various departments, none of which could make the change I needed. After 4 days of this runaround I finally called and canceled both Dental and Vision coverage. Humana is terrible to deal with. No one in their organization knows how to resolve issues. Beware before purchasing any of their plans.