Luma Sleep Reviews

We purchased this mattress to replace our 10+ year old one. Based on recommendations of both the Hybrid Slumber System and the customer service, we picked Luma. Unfortunately, the mattress did not work for us as the movement of the latex triggered post-concussion syndrome for my spouse. I would have still rated the mattress a 5 as it worked for me. However, dealing with customer service on the return has been a nightmare. First, they tried to thwart the return by offering alternatives that could never address the fundamental issue. Then, they completely disappeared despite numerous follow up emails and calls from me.

I was doing a ton of research online about mattresses. My wife and I wanted to upgrade to a king and figured I may as well find the best one I could try and get. I got the Luma latex mattress and my wife didn't like the feel of latex so we returned it. But I totally would recommend Luma. I personally liked the bed, but it needed to work for both of us. And they made the return process super easy when it did come to that. We sent someone come pick it up and they donated the mattress, and we got our refund.

We got the king size, latex hybrid mattress of Luma Sleep. The Luma one was a little cheaper than the other latex hybrids that I saw, and I saw some good reviews for them as well so I tried it. The old one we had was a lot more stiff. The Luma bed is pretty good. But I've been meaning to contact them to see if it was possible to maybe exchange for a more firm mattress topper. I'm not really too much of a back sleeper, but when I do lay down on my back, I sink down a little too far on my midsection, so I'm not sure if that's bad. I did notice some back pain, but it's not too bad.

I worry about the environment and toxicity for myself. I will eventually have children and I want my family healthy. I sought an organic mattress and I liked Luma Sleep's mattress pad which goes over my mattress before I put my fitted sheet on. It's lovely and it doesn't smell bad. There's no off gap thing and it's very soft. I love it.

I found Luma Sleep through the Mattress Underground, which is a website that kinda reviews mattresses and different things like that. Luma had this transparent list of what goes into their mattress, so I went with them and purchased an all latex mattress. Ordering was easy but the delivery was a little more difficult. I had an old address that I had to change but if I didn’t have that, it would probably be just fine. Also, the mattress is stiffer than I anticipated but it's nice. They let us do the three-inch topper which we did and they let us keep a second one. I would recommend Luma to a friend.

We heard about the good return and the comfort exchange policy of Luma so we got their product. We bought a typical memory foam topped innerspring mattress from Macy's and hated it. So, we returned that and got this in favor of that. And we had just, in research, found that latex is the longest lasting, most supportive material we could get and made a decision. Our sleep has been great. Any kind of problems that we used to have, like enduring aches or pains have pretty much all gone away. And both me and my girlfriend live pretty active lifestyles, so it’s been pretty good.

We ordered from Luma after a great deal of research and were extremely satisfied. Initially the comfort layer we chose was a bit too "springy" for me, but with one swap we were all set and haven't looked back. It was very easy to communicate with the company and discuss what would work best when we wanted to make a replacement.

We researched and searched for a long time before we chose to do business with Luma. It had been recommended to us by a former bedding salesman that we investigate latex mattresses. We chose Luma Sleep because they not only do they sell whole, natural latex mattresses, they are also local to us. We made our original purchase on Cyber Monday so as to receive a discount, as king-sized latex mattresses are quite costly. Many weeks later, we still had not received our mattress. I called the Luma Sleep office and spoke to Stefano and he apologized for the delay. The company had switched transporters and our order had been dropped in the transition. Stefano sent us a set of complimentary latex pillows to make up for the delay.

I didn’t want to leave a review until I passed the 100 day mark. I’ve now slept on the mattress for over five months with my girlfriend and it’s holding up decently. I had done a lot of research on foam and coil based mattresses, which is why I went for the hybrid. I feel as though it’s dipping a bit in the middle where we lay. I recently turned the mattress around to switch it up a bit. Unfortunately, one can’t flip the mattress upside down because it’s not built for that. I believe this mattress will stand the test of time and if the foam top continues to dip, I may replace it or get a more substantial mattress topper. For $700 I wish it didn’t dip so soon.

Luma Sleep seemed like they had a good reputation. I got a mattress from them and everything was fine with the delivery. The mattress is an extremely comfortable one and I’m definitely sleeping better compared to the previous bed. It's far better.