ISM Deploys ServiceNow Connected Operations

By CIOReview | Friday, November 27, 2020

Integrated Solutions Management (ISM) has announced that it is the first partner to install ServiceNow Connected Operations in North America.

FREMONT, CA: Integrated Solutions Management (ISM), a business transformation accelerator for commercial enterprises and public agencies, has announced that it is the first partner to install ServiceNow Connected Operations in North America. It allows the customers to control the power of their investment in the Now Platform to determine the business outcomes and the success of their Internet of Things (IoT) strategy.

If IoT is harnessed efficiently, it will have the power to unlock transformative change across every sector. According to McKinsey's Global Institute predictions, IoT will have an economic impact of between $4 trillion and $11 trillion by 2025. Furthermore, ISM is collaborating with ServiceNow so that they can work to help the customers bring IoT data into the new Connected Operations module of the Now Platform. It will empower the technical operations, customer service, and field service teams to control ServiceNow's native digital workflow abilities. Both organizations have been working collaboratively with a pilot customer in the transportation industry, TAPCO (Traffic and Parking Control Co., Inc.), since 2019.

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Martin Burke, President, and Chief Revenue Officer, ISM, said: "IoT has been around for a long time, but its full potential has yet to be unlocked at scale for digital enterprises. Customers have been asking for better ways to make use of the data trapped in single purpose siloes to drive business outcomes. Together with ServiceNow, we will bring value to customers and streamline IoT data under one platform. By capitalizing on ServiceNows powerful productivity capabilities, customers will be able to seamlessly fuel digital transformation across teams and business units."

ISM was involved in ServiceNow's pilot program and offered crucial feedback on the Connected Operations product's initial versions. Therefore, ISM has generated fluency in every function and ability. TAPCO is an intelligent transportation solutions provider to businesses and every level of government in all 50 states. It is one business that participated in the pilot focused on IoT. TAPCO is digitally changing its operations by connecting the Internet of Things (IoT) data with ServiceNow digital workflows for systems operations, field services, customer support, and asset management.