USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Pokemon GO has update many players with Niantic's new update messing up avatars for players and they will do nothing about it ...

Conversational AI platform Parloa has nabbed $66 million in a Series B round of funding, a year after the German startup ...

Customer service is in a state of flux. As budgets and staffing levels increase, so have customer expectations, keeping ...

Indiana needs thousands of poll workers to staff its more than 5,000 precincts on Election Day, according to the Secretary of ...

Customer service is in a state of flux, says Linda Saunders, salesforce director solutions engineering Africa at Salesforce.

Action could cause tube stations to close at short notice on Friday and into Saturday, says TSSA union ...

Un-carrier Matches Lowest Ever Q1 Postpaid Phone Churn and Surpasses 5 Million High Speed Internet Customers While Returning ...

A popular regional grocery chain nearly bested Chick-fil-A in a new ranking of companies with the best customer service.

Berlin-based artificial intelligence customer service automation platform Parloa GmbH said today it has raised $66 million in ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and ...