Avaya announces new partnership with VIVA Bahrain

Press release

Published April 26th, 2015 - 07:45 GMT

Al Bawaba

Avaya has announced a new partnership agreement with VIVA Bahrain, which will see the two companies work together to deliver team and customer engagement solutions to large, medium, and small businesses in the Kingdom of Bahrain.

Through Avaya’s solutions, VIVA Bahrain’s customers will be able to benefit from a broader range of superior technology solutions, while the two companies will collaborate with a focus on customer-oriented results.

Avaya’s pioneering solutions will enable businesses to reach higher levels of service to deliver an enhanced customer experience, allowing them to increase their productivity and profitability.

Quotes:

“Through our partnership with VIVA Bahrain, we will transform the digital interface in the Kingdom. By providing a wider range of solutions and greater options, businesses will be empowered with the means to achieve their goals. This is why we sought a partnership with VIVA Bahrain, whose local expertise enables the best deployment of our service proficiencies.”

Mohammed Areff, Managing Director, Avaya, Levant, GCC & Pakistan: “We are committed to contributing to the development potential of companies in Bahrain. Our partnership with Avaya allows VIVA Bahrain to continue empowering businesses to excel, by introducing the most advanced technologies available in the market to address the challenges they face.”

Saad Odeh, VIVA Bahrain Chief Wholesale and Enterprise Officer: Avaya is a leading provider of solutions that enable customers and team engagement across multiple channels and devices for better customer experience, increase productivity and enhance financial performance. Its world-class contact center, unified communication technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

Background Information

Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world.

Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Company Profile

Viva

Kuwait Telecommunications Company (VIVA) is Kuwaiti Shareholding Company incorporated pursuant to Amiri Decree No. 187 on 22 July 2008 to operate and manage the third GSM mobile network in Kuwait as per Law no. 2 of 2007. Accordingly, VIVA was launched in December 2008 and was listed on Kuwait Stock Exchange during December 2014.

VIVA is the newest, most advanced mobile telecommunications service provider in the country. VIVA has rapidly established itself in the market through its customer and employee-centric approach.